Hi Jeremy,

Thank you very much for the reply.

Yes, we are running on galaxy-dist, and manually pulled to update our 
installation. The release version is vrelease_2014.02.10--2--29ce93a13ac7.
I have tried safari and firefox. Both are not working.
Here is the error massage from console:
[Error] Failed to load resource: the server responded with a status of 404 (Not 
Found) (backbone-relational.js, line 0)
[Error] Failed to load resource: the server responded with a status of 404 (Not 
Found) (galaxy.utils.js, line 0)
[Error] Error: Script error for: libs/backbone/backbone-relational
http://requirejs.org/docs/errors.html#scripterror
        defaultOnError (require.js, line 1)
        onError (require.js, line 1)
        onScriptError (require.js, line 1)
[Error] Error: Script error for: utils/galaxy.utils
http://requirejs.org/docs/errors.html#scripterror
        defaultOnError (require.js, line 1)
        onError (require.js, line 1)
        onScriptError (require.js, line 1);;;

We are also wondering if there is anything we didn't set up probably for our 
universe_wsgi.ini file.

Thank you.

Best,
Shu-Yi


On Mar 25, 2014, at 4:05 PM, Jeremy Goecks wrote:

> Providing some additional information will help diagnose the problem:
> 
> *are you running galaxy-dist? If so, have you manually pulled and applied 
> commits from galaxy-central? If so, which ones?
> *which Web browser are you using?
> *can you please open the JavaScript console in your browser and provide any 
> errors that you see?
> 
> Thanks,
> J.
> 
> --
> Jeremy Goecks
> Assistant Professor of Computational Biology
> George Washington University
> 
> 
> 
> On Mar 24, 2014, at 11:38 AM, Shu-Yi Su <shu-yi...@embl.de> wrote:
> 
>> Hi all,
>> 
>> We have recently updated our local Galaxy installation to  
>> vrelease_2014.02.10--2--29ce93a13ac7 (database version is 118). I found that 
>> the Trackster is not working. I have checked the latest commits related to 
>> Trackster bugs. So i have updated theses files:
>> ./static/scripts/viz/trackster.js (commits date: 2014-02-28)
>> ./static/scripts/viz/trackster_ui.js (commits date: 2014-02-28)
>> ./static/scripts/viz/trackster/tracks.js (commits date: 2014-03-16)
>> ./static/scripts/utils/utils.js (commits date: 2014-03-19)
>> ./static/scripts/utils/config.js (commits date: 2014-03-15)
>> 
>> But, it is still not working. I have tried different format…bam, bed, 
>> sam….all are not working.
>> I looked into all possible files I can think about that might cause the 
>> problems but still don't have any clues. 
>> I also looked into the log, and there is no error, but i noticed that there 
>> is difference from the log where the trackster was working in previous 
>> installation.
>> The log where the trackster is not working:
>> 1. "GET 
>> /galaxy-dev/visualization/trackster?dataset_id=f04ecb1d3d259245&hda_ldda=hda 
>> 
>> The log where the trackster is working (from the old installation):
>> 1. "GET 
>> /galaxy/visualization/trackster?dataset_id=5d38b380cba2f4a6&hda_ldda=hda……
>> 2. "GET 
>> /galaxy/api/datasets/5d38b380cba2f4a6?hda_ldda=hda&data_type=converted_datasets_state….
>> 3. "GET /galaxy/api/datasets/5d38b380cba2f4a6?data_type=data&chrom=chr2L…..
>> 
>> It looks like that the trackster in new version of Galaxy does not execute 
>> the second and the third steps.
>> 
>> Here is the screen shot when i clicked "View in new visualization" (there is 
>> nothing shown up---blank)
>> 
>> Any ideas or suggestions are appreciated.
>> 
>> Thank you very much.
>> 
>> Best,
>> Shu-Yi
>> 
>> <PastedGraphic-1.tiff>
>> 
>> ___________________________________________________________
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> 
> ___________________________________________________________
> Please keep all replies on the list by using "reply all"
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> and other Galaxy lists, please use the interface at:
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> 
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