On Thu, Dec 4, 2014 at 11:53 AM, David Matthews <pa...@bristol.ac.uk> wrote:

> HI,
>
> We have had a copy of Galaxy working on a login node on our cluster here
> for a few weeks. We have tried to get it to work with the queue but could
> not and so reverted back to the login node for now. However, when we try to
> upload data (via URL or from the desktop) we now get this error:
>
> Traceback (most recent call last):
>   File "/isys/galaxy/galaxy-dist/tools/data_source/upload.py", line 10, in
> <module>
>     import galaxy.model
>   File "/isys/galaxy/galaxy-dist/lib/galaxy/model/__init__.py", line 27,
> in <module>
>     import galaxy.datatypes.registry
>   File "/isys/galaxy/galaxy-dist/lib/galaxy/datatypes/registry.py", line
> 10, in <module>
>     import data
>   File "/isys/galaxy/galaxy-dist/lib/galaxy/datatypes/data.py", line 2, in
> <module>
>     import metadata
>   File "/isys/galaxy/galaxy-dist/lib/galaxy/datatypes/metadata.py", line
> 22, in <module>
>     from galaxy.util import listify
>   File "/isys/galaxy/galaxy-dist/lib/galaxy/util/__init__.py", line 38, in
> <module>
>     eggs.require( 'docutils' )
>   File "/isys/galaxy/galaxy-dist/lib/galaxy/eggs/__init__.py", line 411,
> in require
>     return c[req.project_name].require()
>   File "/isys/galaxy/galaxy-dist/lib/galaxy/eggs/__init__.py", line 239,
> in require
>     dists = self.resolve()
>   File "/isys/galaxy/galaxy-dist/lib/galaxy/eggs/__init__.py", line 192,
> in resolve
>     if e.args[1].key != e.args[0].key:
> IndexError: tuple index out of range
>

Hi David,

I believe this is a dependency conflict. The best option would be to create
a Python virtualenv and start Galaxy from that:


https://wiki.galaxyproject.org/Admin/Config/Performance/ProductionServer#Use_a_clean_environment

--nate


>
> We have not seen this before and are stuck. Any suggestions welcome!
>
> Best Wishes,
> David.
>
> _________________________________
> Dr David A. Matthews
>
> Senior Lecturer in Virology
> Room E49
> Department of Cellular and Molecular Medicine,
> School of Medical Sciences
> University Walk,
> University of Bristol
> Bristol.
> BS8 1TD
> U.K.
>
> Tel. +44 117 3312058
> Fax. +44 117 3312091
>
> d.a.matth...@bristol.ac.uk
>
>
>
>
>
>
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