Hi Veronica,

You will need to provide more details.

Which galaxy server are you using?
(What is the URL in your webbrouser)
Each Galaxy server is run independently so you will have to contact the admin 
for that server.

For example if you are on a ...kent.ac.uk galaxy server you will have to ask at 
 Kent who runs that server.

Christian
University of Manchester
________________________________
From: galaxy-dev [galaxy-dev-boun...@lists.galaxyproject.org] on behalf of 
V.Freire-Beneitez [v...@kent.ac.uk]
Sent: Wednesday, April 20, 2016 1:27 PM
To: galaxy-dev@lists.galaxyproject.org
Cc: Alessia Buscaino
Subject: [galaxy-dev] galaxy running problem


Dear Sir or Madam,


Since yesterday I have been trying to run some RNA-sequencing analysis using 
the tools from galaxy, but it seems that it is frozen not even sending to queue 
the runnings and the tophats are not working. The webpage says that it is being 
updated and there could be some problems. I would like to ask you if more 
people is encountering this issue and if there is any way I could solve it. 
Thanks a lot for your time and help


Regards,


Veronica


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