Hello Thanh,
First, you will want to be sure that you are following the protocols
outlined on our wiki here. There are two screencasts that have a demo of
the process.
http://wiki.galaxyproject.org/FTPUpload
And second, double check that you are using the correct Galaxy server
name (main.g2.bx.psu.edu) and Galaxy credentials (same email and
password that you use for your account on the public Main Galaxy instance).
If by chance you created your account new during a specific time frame
in May, you may need to update your password, since a specific FTP login
problem may be a factor. Please see this notice for the details and remedy:
http://wiki.galaxyproject.org/Main/Notices#May_29th_2013_FTP_login_resolution
Please let us know if you continue to have problems after reviewing this
info,
Thanks!
Jen
Galaxy team
On 6/10/13 11:00 PM, Hoang, Thanh wrote:
Hi,
I have been trying to upload my RNA-seq data files (~20 Gb total) via
FTP using my account in Galaxy. But I could not connect to the server.
The following message showed up:
/"Error:Critical error/
/Error:Could not connect to server"/
Could you suggest any idea to overcome this problem?
Thank you so much
Thanh
/
/
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Galaxy Support and Training
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___________________________________________________________
The Galaxy User list should be used for the discussion of
Galaxy analysis and other features on the public server
at usegalaxy.org. Please keep all replies on the list by
using "reply all" in your mail client. For discussion of
local Galaxy instances and the Galaxy source code, please
use the Galaxy Development list:
http://lists.bx.psu.edu/listinfo/galaxy-dev
To manage your subscriptions to this and other Galaxy lists,
please use the interface at:
http://lists.bx.psu.edu/
To search Galaxy mailing lists use the unified search at:
http://galaxyproject.org/search/mailinglists/
