Of course Tom. 3 working days should be enough, but the more responsible you
are, more clients you will have. But 6 months? I understand that a developer
invests in software, sounds etc, but it is not likely that one doesn't have
at least a little profit from game developement. So if you want to make some
money, even only to cover your investments, you have to be responsible,
otherwise I said what will happen...
Best!
Milos Przic
twitter: MilosPrzic
skype: Milosh-hs
----- Original Message -----
From: "Thomas Ward" <[email protected]>
To: "Gamers Discussion list" <[email protected]>
Sent: Monday, June 24, 2013 4:52 AM
Subject: Re: [Audyssey] what will it take for this community to learn?
Hi Milos,
While I do agree that a developer should send out new or replacement
license keys in a timely fassion I have always have believed in the 72
hour rule. That is a customer can expect a replacement key within
three days upon request excluding weekends and holidays. That frees
the developer up to fulfill personal commitments be it a job, family,
doctor appointments, whatever while giving his or her customers a
reasonable time frame to expect his or her license information. I
personally feel 24 hours is cutting it short unless there is an
automated system in place to serve the human operator when he/she is
unavailable.
On 6/23/13, Milos Przic <[email protected]> wrote:
Hi Charles,
Yes. About release dates I agree 100 percent. But about getting
registrations not quite. If one doesn't get the key in 24 hours, then the
developer should be blamed. If I want money for my product, I have to
check
orders at least once in a day, otherwise I lose my clients and, yes, get
them to opt for the cracked product rather than buying from another
developer as they get frustrated quite like the developers do about the
complaints.
Best!
Milos Przic
twitter: MilosPrzic
skype: Milosh-hs
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