Hi Lori,

That's strange, but what I have learned the hard way is one should
always make backups of their backups. Especially, if it is something
very important.

for example, here in the US a USB flash drive is under $20 in US
dollars so is probably less in pounds. I have a couple of them I keep
in my desk drawer just for extremely important information like
product keys so even if my main backup system gets damaged in some way
I have an alternative source to go get that data. Perhaps you can
consider something similar in the future.

I know this will sound extremely harsh, but in a lot of cases it isn't
the responsibility of the company or individual who sells  you a
product to replace your product key if you lose it. Corporations like
Microsoft charge big fees if you lose your product keys therefore it
is in the end user's best interests to find a way to backup that
information in multiple ways to avoid paying for new keys. If you
don't safeguard that information then it will cost you money to get
new keys. We are fortunate that most audio game developers aren't
quite that strict about key replacement policies and perhaps that is
why so many blind customers are extremely lax about their keys, and
just assume if something happens they deserve a free key replacement
even though in the real world that kind of service would be rare.

On 8/30/14, loriduncan <[email protected]> wrote:
> Hi, it is totally wrong.  I got Super Egghunt Pluss for Christmas last year,
>
> and had all my keys saved to my portible hard drive as well as my c drive.
> The c drive got infected with a really bad virus, meaning I had to get it
> replaced, and when i inserted the back-up drive to put my keys back into the
>
> computer, I was told the drive was corrupted, so ended up losing everything
>
> anyway.
>
> What he should consider is a key retrievel system, with so many keys allowed
>
> per year.
>
> From Lori.

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