thats what I have heard about del also.
Its the reason why I avoid them.
At 07:13 a.m. 28/02/2007, you wrote:
>Hi Jim and Che,
> I know that Del offers a build or pick your own PC option, but when you 
>get a really good look under the hood you still find areas that Del will 
>go really cheap on even though you are picking out your own system 
>specs. just the nature of a major manufacturer doing it rather than 
>yourself. Even the build your own option is there if you specify say a 
>120 GB hard drive unless you give them name make and mottle they will 
>put in whatever they have in stock. They are for the person wants a 
>computer built for them, but isn't to technical to give them a 5 page 
>tech sheet of every chip, make, and mottle to go into the box. I think 
>Del would come to hate me as I would be telling them what to put in it 
>and how to make it. <Grin>
>One personal example with dealing with the Del build your own optional 
>computers I had to work on a computer. When I got there I found Del had 
>put the wrong fan in the system for the processor. As a result the 
>processor was over heating was burning itself up. Ordering and replacing 
>the processor fan with a bigger and better known name brand one fixed 
>the problem. This was the fault of Del, and I charged allot less then 
>Del were likely to just to fix their own screw up.
>As for Del's tech support since being outsourced to India I have heard 
>nothing but complaints about them. I haven't delt with them directly 
>myself, but from what I have heard they usually don't know their rear 
>from a hole in the ground. That is if you and they can communicate 
>without language issues coming up.
>
>
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