yes i've tried to play them but i just can't get the hang of them. regards,
damien ----- Original Message ----- From: "Charles Rivard" <[EMAIL PROTECTED]> To: "Gamers Discussion list" <gamers@audyssey.org> Sent: Monday, March 12, 2007 3:29 AM Subject: Re: [Audyssey] Replacement Keys and such > Download the demos and work with those for a while. That'll tell you > whether you want to buy them. Only problem will be, you'll want to. > Then, > it takes bucks! > ----- Original Message ----- > From: "damien c. sadler - head of x-sight interactive" > <[EMAIL PROTECTED]> > To: "Gamers Discussion list" <gamers@audyssey.org> > Sent: Sunday, March 11, 2007 9:16 PM > Subject: Re: [Audyssey] Replacement Keys and such > > >> oh yes, and when i can, i shall buy some of those games. mainly the >> pinball >> ones, unless someone could teach me monkey business, change reaction, >> dynaman, etc ... >> >> regards, >> >> damien >> >> >> >> >> ----- Original Message ----- >> From: "damien c. sadler - head of x-sight interactive" >> <[EMAIL PROTECTED]> >> To: "Gamers Discussion list" <gamers@audyssey.org> >> Sent: Monday, March 12, 2007 2:12 AM >> Subject: Re: [Audyssey] Replacement Keys and such >> >> >>> to be honest, i think that how you are going about things is very >>> professional. i might just do it like that myself when i write my games. >>> don't know what everyone else thinks. >>> >>> regards, >>> >>> damien >>> >>> >>> >>> >>> ----- Original Message ----- >>> From: "Draconis Entertainment" <[EMAIL PROTECTED]> >>> To: "Gamers Discussion list" <gamers@audyssey.org> >>> Sent: Sunday, March 11, 2007 9:40 PM >>> Subject: [Audyssey] Replacement Keys and such >>> >>> >>>> We recently received an e-mail from an individual. Their name will be >>>> omitted from the copies pasted below, but I thought it important to >>>> include their message to us regarding registration keys, and our >>>> response. I hope that, if there are others out there who are also >>>> confused by our policies, that this might help them understand how it >>>> all works and why. Your feedback is welcome. Thanks. >>>> >>>> The original contact: >>>> >>>> >>>>> Dear Draconis team: >>>>> >>>>> I am disappointed by your lack of customer support. I know a number of >>>>> people who previously purchased games like ESP Pinball, Change >>>>> Reaction, and Monkey Business from your organization or its >>>>> predecessors. They are now unable to enjoy the games they legitimately >>>>> bought and paid for because of your unwillingness to help them >>>>> rediscover lost product codes. >>>>> >>>>> It is a fact of life in the real world that product packaging, e-mail, >>>>> paper, hard drives, thumb drives and note takers can be destroyed, >>>>> damaged or lost. Thus, it would make sense to provide your customers >>>>> with more support than a discounted re-purchase price, or lack of >>>>> genuine support for older (CD) copies. I personally would have >>>>> considered purchasing products from your company, but I don't feel any >>>>> desire to deal with your draconian business practices. I will gladly >>>>> tell anyone who asks that the software you sell is of high quality, >>>>> but not worth purchasing because of an utter lack of respect for the >>>>> customer. I wish your company all the prosperity it deserves. >>>>> >>>>> Sincerely, >>>> >>>> >>>> X >>>> >>>> >>>> And our response: >>>> >>>> >>>> Hi X, >>>> >>>> Thanks for voicing your concerns. >>>> >>>> Let me explain about the discounted replacement fee, so that hopefully >>>> you will understand the situation from our perspective as well. >>>> >>>> Every CD purchased from us has a printed sticker attached with the >>>> user's registration key. It is true that sighted assistance would be >>>> necessary to read this sticker. >>>> >>>> Every e-mail we send out with registration information advises the >>>> customers to back up their key in multiple and safe formats, and that >>>> Draconis is not responsible for lost keys. >>>> >>>> For a time, we offered replacement keys free of charge. The problem >>>> arises in two areas. First, if we offer replacement keys for free, >>>> users >>>> are not inclined to take the proper safeguards to protect their keys. >>>> We >>>> were deluged with dozens of requests a week for replacements when they >>>> were free. This causes substantial loss of time we could be devoting to >>>> developing new products, processing new orders, responding to technical >>>> support, etc. >>>> >>>> Secondly, our keys, for the customers convenience, are not tied to the >>>> users hardware. Many of our competetors require their customers to >>>> obtain a new key every time they upgrade their system, purchase a new >>>> system, etc, and we feel that waiting for new keys in these >>>> circumstances is an unacceptable inconvenience to our customers. Making >>>> that decision comes at a high price for us, for a huge number of our >>>> customers then feel no pangs at sharing their keys with their friends. >>>> Such piracy is highly illegal and we lose sales. We trust that, if we >>>> make it painless for the customers to install their game on new >>>> machines, they will remain loyal to us and encourage others to obtain >>>> the games legally. This is not always the case. We lose a great deal of >>>> income every day from those who have opted to obtain the games >>>> illegally. >>>> >>>> All we are asking is a nominal fee to compensate us for the time >>>> varifying that the person requesting the key is a legitimate licensee >>>> of >>>> the product, generating a new key, and sending it to them. This process >>>> takes time, and the user should have been careful with their key in any >>>> case. The majority of the companies selling accessible games follow >>>> this >>>> same or similar policy. >>>> >>>> As another example, if you purchased a Nintendo game from your local >>>> store and then lost the disc containing the game, the store would not >>>> give you a new free copy of the game because you were careless with >>>> your >>>> game. You would be forced to purchase a full copy of the game again at >>>> the full price. We are not even asking this of our customers. >>>> >>>> I hope this helps you understand the position we are in, and changes >>>> your mind about our company. We're very sorry that you feel the way you >>>> do, and we hope you will reconsider your opinion. >>>> >>>> _______________________________________________ >>>> Gamers mailing list .. Gamers@audyssey.org >>>> To unsubscribe send E-mail to [EMAIL PROTECTED] You can >>>> visit >>>> http://audyssey.org/mailman/listinfo/gamers_audyssey.org to make >>>> any subscription changes via the web. >>> >>> >>> _______________________________________________ >>> Gamers mailing list .. Gamers@audyssey.org >>> To unsubscribe send E-mail to [EMAIL PROTECTED] You can >>> visit >>> http://audyssey.org/mailman/listinfo/gamers_audyssey.org to make >>> any subscription changes via the web. >> >> >> _______________________________________________ >> Gamers mailing list .. Gamers@audyssey.org >> To unsubscribe send E-mail to [EMAIL PROTECTED] You can >> visit >> http://audyssey.org/mailman/listinfo/gamers_audyssey.org to make >> any subscription changes via the web. >> > > > > _______________________________________________ > Gamers mailing list .. Gamers@audyssey.org > To unsubscribe send E-mail to [EMAIL PROTECTED] You can > visit > http://audyssey.org/mailman/listinfo/gamers_audyssey.org to make > any subscription changes via the web. _______________________________________________ Gamers mailing list .. Gamers@audyssey.org To unsubscribe send E-mail to [EMAIL PROTECTED] You can visit http://audyssey.org/mailman/listinfo/gamers_audyssey.org to make any subscription changes via the web.
