The saga continues! At this point, I'm ready to move on to another product which would be more stable! Granted, version 3.1 worked well for us for over a year but since moving to 3.3.1, we've had nothing but trouble!
After spending hours working with GTA support but never being able to resolve the inability to connect to our production GNAT box Pro remotely either via web or GBAdmin, I setup a new system on a test network and booted up with the same floppy as our production system. I was also unable to connect to this box remotely so that eliminated the hardware as a problem and told me that the problem was indeed software related. At this point, I decided to setup a new system completely from scratch and then manually add all my filters, tunnels, etc. After setting up the new system, I tried to access remotely and Voila! Both the web and GBAdmin worked fine! I setup a time to swap the boxes and everything appeared to be going smooth until I tried to access the Internet. Web pages were not responding but pings to IP addresses were? Sounds like a name resolution problem but everything is setup the same as the previous box!?!? So I connect via GBAdmin and attempt to send my config to GTA support but it times out. I try again and this time it works? I then try to make some changes and when I attempt to save it also times out, but then it works sporadically. I called GTA support and was on the phone for 45 minutes while they went over my config. After trying this, that and the other thing, GBAdmin started timing out even though pings to the PRO interface were less than 10ms. GTA suggested I use the web admin since it is more reliable. The web admin did work but GTA could not figure out why my name resolution quit working? We played with the GB DNS entries both internal and external to no avail. They finally suggested that the problem was my DNS and that I should troubleshoot it to determine the cause. I chased that for a good 30 minutes before deciding to put the old box back in to see if the problem was really my DNS or the old faithful GnatBox Pro software. What do you think happened? Yep, after I put in the old box, all network connectivity worked fine! Name resolution was happy as a lark, but now I cannot access my GB box remotely!?!?! I again sent the config to GTA telling them that this was complete insanity and that I have completely separate problems with 2 completely separate systems which no one at GTA can explain. I have not heard back from them. So, can someone please recommend a similar product that actually works? Thanks in advance. Dave -----Original Message----- From: Mike Faunce [mailto:[EMAIL PROTECTED]] Sent: Thursday, December 19, 2002 11:47 AM To: '[EMAIL PROTECTED]' Subject: RE: [gb-users] Losing connection from GBAdmin to GB Pro box? And just to make sure you are using https://x.x.x.x right? I know I've shot myself in the foot a couple of times since they changed from 80 to 443 for web admin. Mike ----- Michael D. Faunce Senior Systems Engineer Bluewave Computing voice: 770 980 9283 x409 email: [EMAIL PROTECTED] -----Original Message----- From: Dan Swartzendruber [mailto:[EMAIL PROTECTED]] Sent: Thursday, December 19, 2002 11:34 AM To: David Kraut; David Kraut; [EMAIL PROTECTED] Subject: RE: [gb-users] Losing connection from GBAdmin to GB Pro box? At 10:35 AM 12/19/2002 -0500, David Kraut wrote: >"can you get in via SSL?" > >Negative, web access says page cannot be displayed. hard to say without seeing your config. i know you can't get in now, but... >-----Original Message----- >From: Dan Swartzendruber >[<mailto:[EMAIL PROTECTED]>mailto:[EMAIL PROTECTED]] >Sent: Thursday, December 19, 2002 10:26 AM >To: David Kraut; [EMAIL PROTECTED] >Subject: Re: [gb-users] Losing connection from GBAdmin to GB Pro box? > >At 10:24 AM 12/19/2002 -0500, David Kraut wrote: > >GB Pro 3.3.1 > >Anyone else having trouble with this? The first time was my fault > because I > >accidentally over-wrote the RMC access rule but it's happened again and > this > >time GTA is having trouble determining the cause? All rules are in place > >and I have RMC and Web Admin enabled. RMC for port 77 and web for port > 443. > > > >I can ping the pro interface which is what I'm trying to connect to but > >attempting to connect via GBAdmin says the attempt to connect was rejected. > >This is making my life miserable since I need to control this box remotely. --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] To subscribe to the digest version first unsubscribe, then e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED] Archive of the last 1000 messages: http://www.mail-archive.com/[email protected] --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] To subscribe to the digest version first unsubscribe, then e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED] Archive of the last 1000 messages: http://www.mail-archive.com/[email protected] --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] To subscribe to the digest version first unsubscribe, then e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED] Archive of the last 1000 messages: http://www.mail-archive.com/[email protected]
