Hi, I have a user who can't seem to install Gears properly. Whenever she goes to http://gears.google.com, it shows that gears is not installed. She gets the following error after download:
"The installer encountered error 1601: The windows installer service could not be accessed. This can occur if the windows installer is not correctly installed. Contact your support personnel for assistance." She reports that there is a folder in her C: drive named Google Gears. I've had several users complain about installation failing on Vista. Are there known workarounds or tests that I can use to debug these problems? Does anyone have solutions to this particular 1601 issue? Thanks Dave Viner
