I have been having problems since before the @home/Cox switch over.  My
problems started in mid to late December and progressively got worse. 
For the last three weeks the connection was pracctically unusable.  Only
in the last couple of days has it been reliable.  

Your problem is one of the switches in Baton Rouge.  I was having
anywhere from 10-85% packet LOSS.  Also when ssh'd into a machine at my
work, my home machine is reported as destination host unreachable" when
the router is dropping packets.  I think that it is something as simple
as a losse piece of CAT5 in a connector somewhere.  But I cannot get
them to even look at it.  When you call Cox the first thing they tell
you is to ping your gateway.  Everytime I call them (after spending 4
hours on hold) I immediately ask to be sent to a 2nd level tech.  Then I
explain the problem, they see the same results, and they say they'll
work on it.  DHCP still does not work in Port Allen, I am still using my
old IP.  

I agree, they need to give a free month.

Shannon

On Fri, 2002-02-01 at 03:38, Douglas Adams wrote:
> I don't know all the details, but a local news station did a small
> report on cox cable tonight.  My father told me he watched it, and I
> caught the butt end of it flipping through the channels.  The last
> statement I caught before I flipped the channel was the anchor man
> wishing people good luck getting through to customer service.
> 
> On Fri, 2002-02-01 at 02:28, Boyd Davezac wrote:
> > Myself and several others have been having serious problems with Cox 
> > internet.
> > 
> > Since they changed to 4 hour leases on ip's with dhcp, some of my friends 
> > have lost their connection entirely, while I haven't I have trouble loading 
> > webpages. I have to hit reload many many times before something loads.  
> > Some 
> > pages load fine - but most of the time it's slow.  I decided to boot into 
> > Linux from Windows so I could analyze the situation.  Here is what I found:
> > 
> > Output from ifconfig eth0:
> > 
> > eth0      Link encap:Ethernet  HWaddr 00:A0:CC:59:4A:3D
> >           inet addr:68.11.208.100  Bcast:68.11.208.255  Mask:255.255.255.0
> >           UP BROADCAST NOTRAILERS RUNNING  MTU:1500  Metric:1
> >           RX packets:7732 errors:0 dropped:0 overruns:0 frame:0
> >           TX packets:4078 errors:0 dropped:0 overruns:0 carrier:0
> >           collisions:357 txqueuelen:100
> >           RX bytes:2618784 (2.4 Mb)  TX bytes:553814 (540.8 Kb)
> >           Interrupt:5 Base address:0xc800
> > 
> > As you can see, after transmitting 540 kb and receiving 2.4Mb it had 357 
> > collisions.  I am not a network expert and don't know what is causing this 
> > as this was not a problem before.  I think the collision number should be 
> > much lower huh?
> > 
> > I am wondering how everyone else's connection is and could someone tell me 
> > if the collisions are indeed high or is this normal?
> > 
> > Thanks,
> > 
> > Boyd
> > 
> > 
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__________________________________________________________________
Shannon Roddy                   California Institute of Technology
[EMAIL PROTECTED]      LIGO Livingston Observatory
ph: (225)686-3106               19100 LIGO Lane
fx: (225)686-7189               Livingston, LA 70754
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