Sure - but as it happens, our phone lines coming into the building are
underground.
Plus the current AT&T rates appear to be lower than COX for the level of
service that we can afford. In this case one of the most frustrating issues
was that we're opposite the main COX feed into this area so we had about five
COX trucks working on the feed opposite the office on Thursday ... we walked
over and asked them if it was possible to reconnect our cable to the pole while
they were there ... no, that wasn't their job ... so they all sat there in
their trucks for an hour then disappeared - presumably after getting the main
feed up. We then spent the next four days without phone or internet calling
their business support number via cell phone to try and get someone out to plug
us in...
My feeling is that COX don't put their business customers first - the bulk of
their income is from cable TV and that's where their priorities are when the
services go down.
We were originally an EAtel customer and have nothing but good words for them
but they decided to stop service to Baton Rouge - COX had a pretty good plan at
that time. Right now it seems like AT&T are offering a better deal and, over
the years (for what THAT'S worth), I've found them to generally do what they
claim to do. I suspect that they have more experience of what to do when the
sh*t hits the fan than COX ... but that's just my 10 cents worth.
Anyway - this really wasn't that bad a storm as these things go ... they can
get a lot worse than this.
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andrew Baudouin
Sent: Wednesday, September 10, 2008 2:50 PM
To: [email protected]
Subject: Re: [brlug-general] gustav power outage
If your AT&T lines are on the same pole as the electricity, you are
unfortunately doomed, as most of my subdivision was. Your area's phone lines
may have been fine this time but when a disaster of this magnitude comes
through, I don't think anything is safe.
> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Edmund Cramp
> Sent: Wednesday, September 10, 2008 11:15 AM
> To: '[email protected]'
> Subject: Re: [brlug-general] gustav power outage
>
> We're off Millerville/Old Hammond and got power back on Friday morning but
> couldn't get COX out to hook the cable back to the pole until Tuesday
> afternoon. Everything in the office came back up once we got a network
> connection and we've been getting mail pouring in from the backup MX since
> yesterday.
>
> I'd thought that a TTL of one week on our DNS records would be fine but on
> Monday afternoon they all expired. I need to rethink our Hurricane plans -
> the current setup made sense back in 1999 but needs work now.
>
> Interestingly enough, our AT&T phone line stayed up the entire time... time
> to revisit their DSL access plans I think.
>
> Also, I need a firewall at home that runs off 12V.
>
> Regards
> Edmund Cramp
> --
>
>
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--
Have Mercy & Say Yeah
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