I am using Safari. I found jsoftware.com and removed __utma and __utmz leaving one from .jsoftware.com (NB. "." prefix) named __utmc and one from www.jsoftware.com named jcookie . I was then able to login but as soon as I typed "sphelp" into jijx, I am again gettting the message requesting my name and password.
On Tue, Nov 1, 2011 at 3:21 PM, Eric Iverson <[email protected]> wrote: > I think the problem is with the browser cookie. Possibly some other > interaction with jsoftware web site has set cookies and the inclusion of > these with the JHS cookie prevents JHS from seeing the valid cookie. > > It would be great if you could verify that this is the problem so I can > effect a fix and it would also give you a workaround. The actions depend on > your browser and the following rough steps assume chrome. > > 1. start chome > 2. wrench (tools) > 3. options > 4. under the hood > 5. content settings > 6. all cookies and site data > 7. type in jsoftware to the search field > 8. let me know if you see 2 sets of cookies (jsoftware.com and > www.jsoftware.com) > 9. click jsoftware.com and click and remove __utma and __utmz > > At this point I think you might be able to use JUM. > > On Tue, Nov 1, 2011 at 1:34 PM, Brian Schott <[email protected]> wrote: > >> I just logged into jsoftware jum successfully, however ... >> >> Each new tab I open requires a new entry of name and password. >> >> I see the Help has been expanded and I will look at SP when I return later. >> >> When I went to jijs and clicked on "addons" I got another request for >> my name and password, but got a security error when I provided such. >> >> On Mon, Oct 3, 2011 at 10:57 PM, Eric Iverson <[email protected]> >> wrote: >> > as far as i can tell jsoftware jum is working as expected. >> > >> ---------------------------------------------------------------------- >> For information about J forums see http://www.jsoftware.com/forums.htm >> > ---------------------------------------------------------------------- > For information about J forums see http://www.jsoftware.com/forums.htm > -- (B=) <-----my sig Brian Schott ---------------------------------------------------------------------- For information about J forums see http://www.jsoftware.com/forums.htm
