Dave,
We have had a new report this morning, bringing the total to 4. The problems
are all similar. Here are a couple of examples:
1) The grid files were being displayed incorrectly. The grids were created
in feet. The grid info showed it to be meters. We reset the units to feet
(GridInfo, click on Modify, click on Coord System) and reset the default
system units to feet as well. This resolved the problem and Re-gridding or
new grid creation was NOT required.
2) A map that was created in feet looked strange (positions not correct)
after upgrading to SP3. The solution was to modify the projection of the
map. Changing it back to US survey feet.
To date, these 4 cases all seem to be using existing data in either feet or
US survey feet. This problem does not effect the creation of new maps or
grids. Please contact your Geosoft Technical Support representative if you
encounter this problem. He/she can work with you in resolving this quickly
with minimal down time.
Tom Cuthbertson
Manager, Customer Support and Testing
__________________________________
Geosoft Inc.
Eighth Floor, 85 Richmond St. W.
Toronto, Ontario, Canada
M5H 2C9
E-mail: [EMAIL PROTECTED]
WEB: http://www.geosoft.com
Voice: 416-369-0111 Fax: 416-369-9599
Software and service for effective earth science
decision making(tm)
-----Original Message-----
From: Dave Meaux [mailto:[EMAIL PROTECTED]]
Sent: June 6, 2000 2:53 PM
To: [EMAIL PROTECTED]
Subject: Re: [geonet]: Service Pack 3
Tom,
Thanks for the quick reply. I am aware of the intense effort you and your
team put into the release of SP3. There is no question that Geosoft should
be given an A+ for the customer focus they have demonstrated.
That being said, some of the problems being reported by different users who
upgraded to SP3 seem somewhat serious. (i.e. the possibility of having to
regrid and/or reproject grids for an ongoing project after adding SP3 could
be somewhat time consuming). You have indicated that Geosoft has not been
able to duplicate these problems. I take it then that a significant number
of users who have upgraded have Not reported any problems.
Thanks again,
Dave
----- Original Message -----
From: Tom Cuthbertson <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Tuesday, June 06, 2000 12:19 PM
Subject: RE: [geonet]: Service Pack 3
Dave,
We issued the "all-clear" to install SP3 the day we released the notice to
everyone via the Tech Connection on May 30, 2000. This is the result of an
intensive period of internal testing, which includes extensive unit tests
and a full suite of manual tests. All tests must pass for us to release.
We are confident that SP3 is much better that SP2, and we know that at least
130 issues in SP2 have been addressed in SP3.
That being said, despite our extensive effort, there will always be issues
that we have not been able to find, such as the difficulty reported by
Orion. In this case, we consider this an isolated difficulty for which we
have received only one other possibly related report. We have not been able
to duplicate this problem ourselves. We will continue to investigate this
until we can duplicate the problem and determine a better workaround than we
came up with for Orion. If anyone has experienced a problem with units (the
symptom is moved items on a map), please send me an e-map of the map in
question.
We want all our users to be confident of the level of diligence and effort
we are applying to make OASIS the best it can be in meeting your needs. I
encourage everyone to install SP3.
Tom
-----Original Message-----
From: Dave Meaux [mailto:[EMAIL PROTECTED]]
Sent: June 6, 2000 9:53 AM
To: [EMAIL PROTECTED]
Subject: Re: [geonet]: Service Pack 3
Tom,
When and If, will Geosoft issure the "all clear" to update to the new
service pack. Based upon previous testimony, it would appear that the risks
are not worth it. Can you clarify?
Thanks,
Dave Meaux
----- Original Message -----
From: Tom Cuthbertson <[EMAIL PROTECTED]>
To: 'Geosoft List Server' <[EMAIL PROTECTED]>
Sent: Friday, June 02, 2000 10:04 AM
Subject: [geonet]: Service Pack 3
GEONET,
This is a follow up on the problems experienced by Orion Fairman when he
upgraded to Service Pack 3, after which he found the units on his grid files
and map files had been altered.
The Testing group has been running tests on several operating systems,
upgrading from SP2. We have created workspaces, maps, and grids with US
feet, meters, projected and non projected data and have been unable to
duplicate the problem. In Orion's case, we found that deleting the .gi
files associated with the grids corrected his difficulties, although others
should note that this will cause your grids to loose their projection
information.
At this time, we believe this problem is isolated to Orion's occurrence.
However, we would very much like to know if anyone else has experienced a
similar problem. Please contact me immediately either via email at
mailto:[EMAIL PROTECTED] or by phone at 416-369-0111.
Tom Cuthbertson
Manager, Customer Support and Testing
__________________________________
Geosoft Inc.
Eighth Floor, 85 Richmond St. W.
Toronto, Ontario, Canada
M5H 2C9
E-mail: [EMAIL PROTECTED]
WEB: http://www.geosoft.com
Voice: 416-369-0111 Fax: 416-369-9599
Software and service for effective earth science
decision making*
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