Hi, As a hobbyist picking up some questions every now and then if I happen to feel for it I have mixed feelings. Adequately background information for sure helps with going to right direction from the very beginning. On the other hand it makes the system to taste bureaucratic. We have such a Service Desk system here and I hate it both when creating new tickets myself and when handling them. Ultimately what you suggest means that user postings should go directly into jira at http://jira.codehaus.org/browse/GEOS
Perhaps it could be possible to make something new which combines the benefits of the mailing list and issue tracker. Geoserver project could run some open-for-all-without-sign-on issue tracker which would offer an easy to use form to fill in the details. Items like OS version, jre version and so on could be selected from the drop-down menus. For the stack trace etc. there could be separate text boxes. Users could still ask their simple questions from the mailing list with a simple language "I made a GetFeature with WFS and the result has x and y coordinates in wrong order, why?". For more complicated problems they could add a link to the user issue tracker "See details at http://trac.osgeo.org/mapserver/ticket/4023"; This way the mail message would remain more attractive because it would not be burdened by the background extra information. I took the example above from Mapserver trac. The keywords Reported by, Priority, Component and so are actually filled by using a web form with drop-down menus when the ticket was created. -Jukka Rahkonen- Andrea Aime wrote: > Hi, > in order to improve everybody experience on the user list we > put togheter > some posting guidelines for the user list here: > http://geoserver.org/display/GEOS/GeoServer+user+list+posting+ > guidelines > > They are a set of do's and dont's that might help you get > better/quicker answers on > the user list and list of informations you should provide to > the list when > making questions so that we reduce the round trips to get to > an answer. > > Suggestions on how to improve the page are appreciated > > Cheers > Andrea > > -- > ------------------------------------------------------- > Ing. Andrea Aime > GeoSolutions S.A.S. > Tech lead > > Via Poggio alle Viti 1187 > 55054 Massarosa (LU) > Italy > > phone: +39 0584 962313 > fax: +39 0584 962313 > > http://www.geo-solutions.it > http://geo-solutions.blogspot.com/ > http://www.youtube.com/user/GeoSolutionsIT > http://www.linkedin.com/in/andreaaime > http://twitter.com/geowolf > > ------------------------------------------------------- > > > > -- > ------------------------------------------------------- > Ing. Andrea Aime > GeoSolutions S.A.S. > Tech lead > > Via Poggio alle Viti 1187 > 55054 Massarosa (LU) > Italy > > phone: +39 0584 962313 > fax: +39 0584 962313 > > http://www.geo-solutions.it > http://geo-solutions.blogspot.com/ > http://www.youtube.com/user/GeoSolutionsIT > http://www.linkedin.com/in/andreaaime > http://twitter.com/geowolf > > ------------------------------------------------------- > > -------------------------------------------------------------- > ---------------- > The demand for IT networking professionals continues to grow, and the > demand for specialized networking skills is growing even more rapidly. > Take a complimentary Learning@Ciosco Self-Assessment and learn > about Cisco certifications, training, and career opportunities. > http://p.sf.net/sfu/cisco-dev2dev > _______________________________________________ > Geoserver-users mailing list > [email protected] > https://lists.sourceforge.net/lists/listinfo/geoserver-users > ------------------------------------------------------------------------------ The demand for IT networking professionals continues to grow, and the demand for specialized networking skills is growing even more rapidly. Take a complimentary Learning@Cisco Self-Assessment and learn about Cisco certifications, training, and career opportunities. http://p.sf.net/sfu/cisco-dev2dev _______________________________________________ Geoserver-users mailing list [email protected] https://lists.sourceforge.net/lists/listinfo/geoserver-users
