From: "Philip Oakley" <philipoak...@iee.org>
 http://dx.doi.org/10.1111%2F1467-8721.01235 "Why People Fail to
Recognize Their Own Incompetence".
Oops, That's behind a paywall, and a more recent variant.
Though the corollaries
(People fail to recognise their own skills, and hence they/we
mishandle our communications) are just as (IMHO more) important.
I believe this is the on-line version of the original 1999 paper
The section 5.1. "The Burden of Expertise" discusses my point above.
"they [Experts] fail to realize that their proficiency is not
necessarily shared by their peers."
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