I been able to reach Zenni by phone both yesterday and this morning. They responded to an email question in about 8 hours . They even returned a fax, since my insurance company needed a signature on my claim form!!!
My experience: I wish every company that sold products on the internet was as responsive as Zenni! On Sep 10, 1:43 am, "Chuck Knight" <[EMAIL PROTECTED]> wrote: > And, here I am... > > Zenni, frankly, can be hard to contact in person. They can be difficult to > get on the phone, too, but not impossible. My usual suggestion is to call > them when they open...M-F 9am pacific time. Most people get right through > at that time of day...later in the day they're a LOT busier. > > As to emails... They've actually been answering emails a lot quicker > lately, than they used to. I've had emails replied to in under 12 hours, > and that was over the labor day weekend, DURING their web server problem. > Quite an acceptable turnaround time. > > But, the bottom line is that the phone is the preferred way to contact > them. So, just call the phone number on the web site, 1-800-211-2105. You > may get sent to voicemail if all their available "customer service > representatives" are helping others, but they have a 10 person queue and it > stays in constant use.. > > -- Chuck Knight > > On Tue, Sep 9, 2008 at 9:15 PM, Ira Mitchell <[EMAIL PROTECTED]> wrote: > > > I've had some trouble in the past getting them to respond to me on > > behalf of others. I no longer deal with them. > > > As with all of the retailers I list on the site, there are many people > > in the forums who have had good experiences with Zenni. I think I hear > > one coming. > > > - Ira > >http://glassyeyes.com > > > On Sep 9, 8:10 pm, MattWarner <[EMAIL PROTECTED]> wrote: > > > Is Zenni Optical difficult to contact? We placed an order on the > > > Sunday over the labor day holiday, and I was trying to get a tracking > > > number for the shipment, as we're planning to leave town this Friday > > > and I wanted to be sure to leave a note for the delivery driver if > > > we'd be absent for the scheduled delivery. I've tried the phone > > > number in my confirmation email several times and I've replied by > > > email, also, but the phone always gives me a "fast busy" like it's > > > disconnected and the email was unanswered. Does anyone know if they > > > tend to be difficult to contact? --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
