I've ordered over 20 pair of glasses from them with no problems until now. I really loved Zenni until now! I ordered 3 pair for my mom, and changed the frame color on one by e-mailing within 24 hours as per their instructions. It didn't get changed, and they said they would hold the order until they get the glasses with the right color sent out them and they would send the blance of the order together.
Instead, they went out separately after waiting from them to be remade, and some one there changed the address I put on my original order, and the wrong address was placed on both shipments. I called the PO and there's no way to reroute them. Zenni really doesn't know when or if they will be coming back to them to reship. All they will do is send them priority when and if they do get them back at all. I asked for a manager, and got a woman who wouldn't even give me her first name, who said there would be no further adjustments and said they were spending $10 to ship these out priority and more money to change the frame color. This was their error on the wrong address, their error on the frame color as I e-mailed them well within their time period for changes (and asked that the change be confirmed), and I'm already paying $4.95 shipping which should cover their priority. I am a customer who has now bought over 20 pair of glasses from them, and planned to get more when their new site opened and I could see how their more expensive frames look on me. It is now almost a month with no glasses and I might wind up waiting another month until I get these glasses for my mother. I have no idea if I will ever get them, and neither do they! I really loved their glasses and prices but I'm absolutely outraged at this, more so for how they treat a very good customer. I think they should have made SOME concession of even a few dollars off a future order, or free shipping on another order...or even just an apology. SOMETHING instead of too bad, you'll just have to wait, and basically- -go away and quit bothering us! Would you be upset too, or am I just being unreasonable? --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
