I ordered my glasses ( rimless, single vision, all coatings) on Dec 27th. I had them in my hand on Jan 5th. I emailed on the 10th to say I needed a smaller size ( these were supposed to be small frames but are huge in the bridge and won't stay on my face) and to please email me the address the glasses should be returned to. I have heard nothing so emailed again on the 13th, still nothing, and this is the 15th. I just phoned, the machine did not pick up for more than just a few rings and I was instructed to leave a message and someone will cal me back. Somehow I doubt this, as the customer service up front BEFORE they had money and an order seemed fine, but now they have my money and I am not getting what I want timely. I knew the return policy seemed too good to be true- they seem non responsive. I will update if I ever get a refund. 39dollar glasses, here I come- I have been happy there in the past but thought I would try a new style in small size that is not available on 39-
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