Just my 2Cents about all the people wanting refunds or returns on glasses they bought online. I think you are giving these online retailers and the process of buying online a bad rep when you are not educating yourself about ordering glasses online. You need to be aware of what to look at, what measurements matter and what doesn't matter. This forum is an AMAZING resource for learning about all those things. I think that if you buy a pair of glasses online that don't look exactly the way you thought they would or are too big or too small, that's your own problem, you didn't take the time to look at the measurements and figure out what fits you. I don't think people should expect the online company to give them a refund because they didn't educate themselves. I do think its important for the retailers to warranty their work, so if the frames are messed up or the prescription is off, you should get a replacement or refund in a timely manner. I just don't think retailers should be eating costs for those who made a poor decision. I have spent literally hours determining what range of measurements would fit my head and face which then allows me to make better decisions about buying online. I am grateful for this forum that told me what to look for and think about when ordering online. In essence, you have to become the optical assistant in the optical shop who gives people recommendations and knowledge about glasses. If you follow the info given here in this forum you should have a good experience buying online. Here is my experience. My first order I added AR coating to all 4 glasses because of a recommendation here. When I got my glasses, I couldn't stand to have the glasses on they made me so dizzy. I wondered if there might be a prescription problem. Under recommendation I ordered 1 pair without AR. They were fine. So I ate the cost of the 4 other glasses because it was my decision to add the AR coating but it didn't work for me. Not the retailers fault, they shouldn't have to take a return from me. I have since ordered 4 more pairs of glasses and have been nothing but happy. I tell people all the time about it and am happy to teach others about what I've learned. All my glasses were ordered from Zenni by the way and I really like them. Good turn around and TONS of frames to choose from. JEN
On Jan 15, 11:57 am, jaynet <[email protected]> wrote: > I ordered my glasses ( rimless, single vision, all coatings) on Dec > 27th. I had them in my hand on Jan 5th. I emailed on the 10th to say I > needed a smaller size ( these were supposed to be small frames but are > huge in the bridge and won't stay on my face) and to please email me > the address the glasses should be returned to. I have heard nothing so > emailed again on the 13th, still nothing, and this is the 15th. I just > phoned, the machine did not pick up for more than just a few rings and > I was instructed to leave a message and someone will cal me back. > Somehow I doubt this, as the customer service up front BEFORE they had > money and an order seemed fine, but now they have my money and I am > not getting what I want timely. I knew the return policy seemed too > good to be true- they seem non responsive. I will update if I ever get > a refund. 39dollar glasses, here I come- I have been happy there in > the past but thought I would try a new style in small size that is > not available on 39- --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
