Hi, I am really sorry to hear that. I am investigating this matter further and would like to refund in full + a free pair. I have already created a new support email for GlassyEyes Members i.e. GlassyEyes at Goggles4u.com Please email the details at this address and I will take care of it immediately.
Steve On Jan 22, 5:42 am, ncruz <[email protected]> wrote: > I've already bought 2 pair of glasses from goggles4u without a > problem, but on 26 October 2008 I ordered my last ones (the third > pair). > > So let me put this in a chronological way: > - 26 October, sent an email asking for a repeat refund > - 10 November, no news on refund sent another email asking for it > - 28 November, they replied saying they processed the refund > - 28 November, still no glasses, so I've sent them an email asking for > where would my glasses be > - 2 December, they replied saying that they were seeing what happened > to them > - 4 December, I've replied to them saying that on my postoffice > nothing has arrived to me (they asked me to go there) > - 10 December, I've sent them another email saying that they didn't > answer my email and that I couldn't accept that I still didn't have > the glasses > - 13 December, They replied saying that the glasses were lost in > transit , and asking me if I would want a replacement glasses, I > replied them immediatly saying that replacement would be fine > - 16 December, I get the authorization coupoun, and bingo my frame > were sold out, had to choose another one, I selected the new one > imediatly, and sent them an email saying that (they asked for it) > - 20 December, They reply saying that they will process the order > - 7 January, Hapiness!! My new glasses arrive, sent them an email > imediatly saying that the glasses arrived > - 8 January, received a reply saying thank you for the confirmation > - 8 January, Big headache at the middle of the afternoon, something > was wrong with the glasses, went to the optometrist and bingo, PD > instead of 67 was 76mm (maybe someone just switched the numbers), > besides minor error in the prescription > - 8 January, I've sent them an email saying that the glasses were with > a wrong prescription > - 12 January, Sent them an email asking for a reply to my previous > email > - 21 January, Sent another email asking for a reply to my previous > email > > And thats it, 3 months have passed and I still don't have the glasses > (that I can wear). --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
