Did you ever get your glasses or hear more from 39dollarglasses? After you placed your order, did they give you an estimate of when they would ship?
I ordered two pairs of glasses from them - one on Sunday night (distance) and another on Monday morning (reading). Very, very simple prescriptions, and for both they said that my glasses should ship in 2-4 business days. By Tuesday morning my first pair appeared to be moving nicely through their system, with an estimated ship date of 8 pm on the 28th. At the end of Tues., they appeared to be undergoing final inspection. First thing Wed. AM, the update said that they had unfortunately failed final inspection and they were remaking them, and would put a priority on them so as not to delay shipment too much. Shortly afterwards, the process page had backed up and it appeared that the lenses were being redone. There was a new ship estimate of 8 pm on the 29th. Fine. Yesterday (the 29th) I only saw one step's worth of progress identified on the status page - from lens polishing to completed glasses assembly - and the status has remained stuck there for the past 24 hours. My second pair of glasses were estimated to ship on the 28th. They have been stuck at "lens edge polishing" since Wednesday afternoon, the 28th. My opinion is that if these status pages are not going to be kept up with, they would be better off not having them at all! All it does is raise expectations that "yay! I'll have my glasses before the end of the week," and then when they, for whatever reason, can't meet their promised deadline there is disappointment. I think the order status page is a great idea, but not too helpful if you can't trust it. I'll post back whenever I do receive them. On Jan 24, 8:01 pm, aww91 <[email protected]> wrote: > Placed order January 10 (today is Jan 24th) and according to their Web > site the order is still In-Progress. Tried calling (three times) but > never got through to speak to a customer representative. This is my > first time ordering glasses online. Am I being too impatient or does > it normally take this long? --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
