Send me the order ID and I'll see if I can figure out what is going on. - Ira http://glassyeyes.com
On Feb 3, 8:08 am, Jennifer <[email protected]> wrote: > I ordered a pair on December 17 - still in production. Called and > they promised they would send them out by Monday. Which has not > happened - hmmm. I'm not planning on ordering anything from them > again! > > On Jan 30, 5:56 pm, Pat120 <[email protected]> wrote: > > > I am pleased to report that both of my orders have advanced on the > > "status" page - one is ready for shipment, the other is in the very > > last phase before shipping. So things are looking better. :) > > > On Jan 30, 12:58 pm, Pat120 <[email protected]> wrote: > > > > Did you ever get your glasses or hear more from 39dollarglasses? After > > > you placed your order, did they give you an estimate of when they > > > would ship? > > > > I ordered two pairs of glasses from them - one on Sunday night > > > (distance) and another on Monday morning (reading). Very, very simple > > > prescriptions, and for both they said that my glasses should ship in > > > 2-4 business days. By Tuesday morning my first pair appeared to be > > > moving nicely through their system, with an estimated ship date of 8 > > > pm on the 28th. At the end of Tues., they appeared to be undergoing > > > final inspection. First thing Wed. AM, the update said that they had > > > unfortunately failed final inspection and they were remaking them, and > > > would put a priority on them so as not to delay shipment too much. > > > Shortly afterwards, the process page had backed up and it appeared > > > that the lenses were being redone. There was a new ship estimate of 8 > > > pm on the 29th. Fine. Yesterday (the 29th) I only saw one step's worth > > > of progress identified on the status page - from lens polishing to > > > completed glasses assembly - and the status has remained stuck there > > > for the past 24 hours. > > > > My second pair of glasses were estimated to ship on the 28th. They > > > have been stuck at "lens edge polishing" since Wednesday afternoon, > > > the 28th. > > > > My opinion is that if these status pages are not going to be kept up > > > with, they would be better off not having them at all! All it does is > > > raise expectations that "yay! I'll have my glasses before the end of > > > the week," and then when they, for whatever reason, can't meet their > > > promised deadline there is disappointment. I think the order status > > > page is a great idea, but not too helpful if you can't trust it. > > > > I'll post back whenever I do receive them. > > > > On Jan 24, 8:01 pm, aww91 <[email protected]> wrote: > > > > > Placed order January 10 (today is Jan 24th) and according to their Web > > > > site the order is still In-Progress. Tried calling (three times) but > > > > never got through to speak to a customer representative. This is my > > > > first time ordering glasses online. Am I being too impatient or does > > > > it normally take this long?- Hide quoted text - > > > > - Show quoted text - --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
