My last pair of glasses from Zenni were ordered Oct. 20, 2008. I got them Nov. 17. They emailed me in the interim with this on Nov. 12:
Dear Mr. XXXX, Your order is back on track! We at Zenni Optical pride ourselves in the speed with which we deliver to our customers. Unfortunately, one of our shipments was delayed by Customs due to a bureaucratic oversight. Your order XXXX was part of that shipment. That shipment has now been released and we are working extra hours to get your order to you as soon as possible. We plan to ship all orders within the next 48 hours; you should receive your order a few business days thereafter. Please expect a subsequent email with your tracking number in the next few days. Sincerely, Zenni Optical Customer Service If I'd remembered just how long that pair took to get here, I wouldn't have bought another pair, but now I'm waiting on the pair that I ordered on Jan. 19. Hopefully, I'll get it without any trouble. Maybe if we send a few emails their way, they'll wake up and figure out that their shipping and customer service needs serious work. Twelve bucks is a great price to pay for glasses, so I hope they get things straightened out. I'm not going to buy from them again if it takes that long to receive my order this time. --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
