This is my second experience with online glasses. I ordered once a couple years ago and was unhappy with the product and turn around time so I went back to retail. After a terrible experience with Pearle, I was on GlassyEyes ready to return to online. Let me just say I work in customer service and am not a difficult person to deal with. However, I have had the worst time with 39dollarglasses. Here's a letter I'm composing for this afternoon when I'm sure they screw up yet again:
...Since you did not to respond to my previous email and your online chat representative, Lauren refuses to connect me with anyone who can help me. I have no further recourse but to report my terrible customer service experience with your company to the Better Business Bureau, my flexible spending account and the referring agency (glassyeyes.blogspot.com). You have been "processing" my order for seven days now! It is a simple Rx with the addition of anti glare. Only one pair did not pass inspection and was "fast tracked in order to prevent a shipping delay". I was assured by your customer support representative, Lauren, that my order had passed inspection yesterday and would be shipped out that day. I was told to expect a tracking number via email shortly. I never received that and no one has replied to my email sent yesterday evening. My chat this morning, again with Lauren, stated only that my order would be shipped tomorrow and then she promptly disconnected with explanation or apology. This was after I asked to speak with a member of the management team. I was forced to open dialog yet again with the chat room. Lauren responded again and I refused to deal with this representative. She finally agreed to have a manager call me. Erica assured me that my glasses would ship out today and was unable to provide me with an explanation for the delays, any apology for the disservice or any compensation such as a credit for the next day air shipping. Your site states up to 3 business days for an this type of order, we're on day 7now. --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
