Yes, I finially got my tracking number yesterday afternoon. I'd also to let you all know that I recieved an apology from Dr. Marc Weinstein, CEO and a credit for my shipping, NICE! I am very pleased that they took the time to address my concerns. I wish I didn't have to escalate things in order to get a resolution but sometimes thats the only way. Your suggestions of just keeping people appaised of their situation would be very helpful. I agree, a quality product is worth the wait but don't make promises you cannot keep.
I appreciate your help Ira and the others' supportive messages. Hopefully, my glasses will arrive before I leave for work and I'll be happy with them. On Feb 5, 9:58 pm, "Ira (GlassyEyes)" <[email protected]> wrote: > I talked to the people at 39DollarGlasses this evening and wanted to explain > the situation. 39DollarGlasses, and some of the other retailers won't ship > glasses that have imperfections or scratches -- this is good no? Sometimes > this happens as they are handled. Occasionally there need to be remakes -- > and every now and then if there are a couple of bad frames, this may happen > more than once. > > For the record, her package has been shipped overnight mail, as promised. > > This is one of the reasons I continue to crusade to see more detailed > tracking information available online. I think it will be of great benefit > to consumer and retailer alike. Less time will need to be spent wondering > and answering questions and things will be less likely to fester. > > Hang in there people. > > - Ira > > On Thu, Feb 5, 2009 at 9:52 PM, Paul <[email protected]> wrote: > > > If only these online places would be honest and say outright that > > people need to wait a week or even two weeks for anything to happen > > with their orders, there wouldn't be so much energy wasted on > > frustration and false hope. --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
