I sent the following message to eyebyedirect but never received a reply. Not even an acknowledgment.. Very poor customer service. The glasses I've purchased from them in the past have been my favorites but I'll be looking for a new supplier now.
************************************************ Dear Customer Service, It was with great anticipation that I awaited for last Monday to roll around so I could take advantage of the "Buy One Get One Free" sale as presented in at least two emails I received prior. The ads clearly stated "For every pair of prescription eyeglasses you buy, get another pair for FREE!! " I visited eyebuydirect.com and picked out two pairs of glasses totaling almost $200., added them to my shopping cart and waited for Monday. When Monday arrived I went to check out only to find that the second pair of eyeglasses was not free at all. Not understanding what was going on, I attempted several calls to customer service but was unable to reach anyone. Finally, after several hours, I was able to speak with a representative who informed my that the free offer was only for single vision eyeglasses and I wear progressive lenses. I found this very disappointing because no where in the ads I received, was this condition stated. I informed the representative of my disappointment and she assured me that she would pass it on. I did not buy the eyeglasses simply because I could not afford them without the discount I was expecting to receive based upon your ad. I just want to say that after buying several pairs of eyeglasses from eyebuydirect.com, I have been very pleased until now. I feel the ads I received via email were deceptive and caused me to waste time unwittingly shopping for items I could not afford. While I will continue to look for the best deals, I will most certainly scrutinize your ads more closely in the future. Thank you for your time. Respectfully, (my contact info) ************************************************ --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
