I'm sorry you were disappointed by the "fine print" in their offer. Maybe they will run a special for wearers of progressives at some point down the line.
I just wanted to jump in and say, though, that I took advantage of the early-bird opportunity for readers of this site and ordered two pairs of single-vision glasses one week ago Friday. (I had already received their email notification for the Monday sale so I had started looking at options.) I received both of my glasses this past Friday, exactly seven days later...they are both great and I was very pleased with how quickly my order was processed, and that the frames and lenses were perfect. (The prior pair I had bought from EBD took a few days longer.) On Feb 17, 11:55 am, Lance <[email protected]> wrote: > I sent the following message to eyebyedirect but never received a > reply. Not even an acknowledgment.. Very poor customer service. The > glasses I've purchased from them in the past have been my favorites > but I'll be looking for a new supplier now. > > ************************************************ > Dear Customer Service, > > It was with great anticipation that I awaited for last Monday to roll > around so I could take advantage of the "Buy One Get One Free" sale as > presented in at least two emails I received prior. The ads clearly > stated "For every pair of prescription eyeglasses you buy, get another > pair for FREE!! " I visited eyebuydirect.com and picked out two pairs > of glasses totaling almost $200., added them to my shopping cart and > waited for Monday. When Monday arrived I went to check out only to > find that the second pair of eyeglasses was not free at all. Not > understanding what was going on, I attempted several calls to customer > service but was unable to reach anyone. Finally, after several hours, > I was able to speak with a representative who informed my that the > free offer was only for single vision eyeglasses and I wear > progressive lenses. I found this very disappointing because no where > in the ads I received, was this condition stated. I informed the > representative of my disappointment and she assured me that she would > pass it on. I did not buy the eyeglasses simply because I could not > afford them without the discount I was expecting to receive based upon > your ad. > > I just want to say that after buying several pairs of eyeglasses from > eyebuydirect.com, I have been very pleased until now. I feel the ads > I received via email were deceptive and caused me to waste time > unwittingly shopping for items I could not afford. While I will > continue to look for the best deals, I will most certainly scrutinize > your ads more closely in the future. > > Thank you for your time. > > Respectfully, > (my contact info) > ************************************************ --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
