My previous experiences with them were great, but this year, I ordered
3 pairs in one order and all 3 prescriptions were wrong. They asked me
to pick one replacement pair and verify the prescription was correct
and then they would replace the other two...but when the replacement
pair arrived, that prescription was wrong also.

When I just asked for refund instead, I'm running into problems. Not
as happy as I used to be and getting an answer is taking a LOT longer
than it used to.

Amber

On Feb 13, 7:36 pm, Jobut <[email protected]> wrote:
> Anybody had any problems with this vendor lately (2009)?  I can't get
> a response from them.  The glasses are made incorrectly, per the
> optometrist who wrote the script.  Emails and faxes to them - one week
> no response.  Any advice?  Is it too soon to report them to the BBB?

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