I'm not defending Zenni, at all...only stating that I have had good
experiences with their merchandise, as have many people whom I know.
It sounds like your experience is wildly different than mine.
1) I'm guessing that a screw had fallen out...nevertheless, they were
defective, and should have been addressed, either by replacement or repair.
2) This is the part I asked about. Any blended lens is going to have many
strengths, because of the blending...it is likely that there is some
misunderstanding as to the precise definition of progressive and no-line
bifocals. I wasn't kidding when I asked to be enlightened...what is the
definition of each?
5) Try their phone line...call them at 9am Pacific time. That's when most
of us get through.
6) That's why I'm asking these questions...I'm a Zenni fan, so I'm trying
to figure out why our experiences vary so wildly. I'm not defending them,
but am surprised, because the "happy" Zenni customers are exceedingly
happy. Something went wrong with your order...and I'm curious what it was.
I'm not saying that Zenni should be considered perfect by any stretch of the
imagination...but there are enough satisfied customers that I am curious
what happened. You seem to be WAY beyond dissatisfied.
-- Chuck Knight
On Fri, Feb 20, 2009 at 1:03 PM, ivm.camp <[email protected]> wrote:
>
> 1.) My rimless ZENNI frame fell apart out of the box.
> 2.) ZENNI lenses are noline bifocals not progressive
> 3.) I ordered progressives
> 4.) I returned as requested with statement
> 5.) ZENNI is not answering my emails re: broken frames, and insists
> that lenses are true progressives
> 6.) if any customer, and a number of them on this blog, have had
> problems with this company, ZENNI, then that
> should be considered as valid and the company should not be defended
> just because they did something that you paid them to do and that they
> are supposed to do
>
>
> On Feb 19, 9:36 pm, Chuck Knight <[email protected]> wrote:
> > My "church colleagues" bought theirs at Zenni, after my own positive
> > experiences...all are completely satisfied, and report (I wear single
> vision
> > lenses) that the lenses are shockingly good, with distinct zones for
> > distance, reading, AND intermediate.
> >
> > One commented that the corridor was narrow. Another said that they
> appeared
> > to use the same lenses as her pair from Sears Optical.
> >
> > A nurse at my ophthalmologist's office also wears Zenni progressives. I
> > checked in with her...knowing that she would run them through their
> paces.
> > I wanted to know if they were as good as my single vision glasses. In
> fact,
> > they tested out as (literally) perfect, and her testing indicates that
> the
> > lens design provides a narrow corridor. It wasn't a complaint...only an
> > analysis.
> >
> > With several successful pairs owned by friends and colleagues, and even a
> > nurse at the ophthalmologist's office, I find it very interesting that
> you
> > are so adamant that your glasses are not progressives. So, let me ask
> you a
> > question, if I may.
> >
> > You mentioned adhering to the "standard definition" of a progressive.
> What
> > does that mean...could you enlighten me? What constitutes a progressive,
> > and how did your glasses let you down?
> >
> > As for the warranty...the warranty terms are clearly stated on the sites,
> > and you agreed to them when ordering from the site. In the US,
> warranties
> > have 2 components...express and implied.
> >
> > The implied part is that the glasses will be the ones you ordered, and
> that
> > the lenses will be as-ordered...
> >
> > The express part of the warranty can be anything that a company states,
> > expressly.
> >
> > Many of the online retailers operate from a relatively small profit
> margin
> > -- if they charged $300 for a pair of glasses, they could "eat" a
> relatively
> > small loss and provide a new pair for a customer. With the smaller
> profit
> > margin, the online companies decided to do a 50% refund for unhappy
> > customers -- I've not heard of any of the "big 5" refusing to remake
> > defective glasses, on their own dime.
> >
> > A return because "I didn't like them" is an entirely different story.
> >
> > Would it be more acceptable to you, if it were worded this way? 100%
> refund
> > if dissatisfied (minus 50% restocking fee)
> >
> > -- Chuck Knight
> >
> > On Thu, Feb 19, 2009 at 12:54 PM, ivm.camp <[email protected]> wrote:
> > > I did not mean that "progressive" lenses are a scam but that the
> > > refund policies and what appears to be standard refund practice is a
> > > scam, as is defining progressives as bifocals..I understand that there
> > > are a large number of different quality types and manufacturers of
> > > progressive lenses but ..a reputable US based company, regardless if
> > > the Essilor lenses are made in France or Singapore, will issue a 100%
> > > refund, and will respect the standard definition of progressive as
> > > multifocal (at least far-distance/ intermediate-computer/near distance-
> > > reading). I have been burned by ZENNI with frames which fell apart out
> > > of the box and defective lenses. I have come into a stonewall with
> > > their illiterate "customer service". Glad to have an excellent bank
> > > working with me. Shall keep you apprised
> >
> > > If you look carefully at the websites and hidden small print, you will
> > > see that many define progressives as noline bifocals.....perhaps some
> > > people, who do not use intermediate distance for 10 hours/day and read
> > > without glasses, are satisfied with bifocals, I am not. Further, once
> > > the online company has your returned glasses, they argue that the
> > > customer returned them and that there was nothing wrong with the
> > > glasses. The customer must have a written analysis of the glasses
> > > from another optician to continue making their argument
> > > online......I stands to good business practices that there is 100%
> > > refund with any defective product....not 50%.....that is the
> > > scam.....try and get your money back from China.....I cannot believe
> > > that some people on this blog accept such a 50% refund policy as
> > > ok.....at which online company did your church colleagues buy their
> > > progressives?
> >
> > > I would really appreciate hearing from which online company people
> > > filled progressive scripts which were filled correctly with 3
> > > distnaces. Thanks a lot for your help. I am hesitating getting a pair
> > > of progressives for my husband after my experience, although I bragged
> > > that I could get a pair of progressives for $60 instead of his
> > > $350....
> >
> > > On Feb 19, 10:22 am, "Ira (GlassyEyes)" <[email protected]> wrote:
> > > > ivm.camp,
> >
> > > > Good luck finding lenses manufactured in the United States -- at any
> > > price.
> > > > Essilor has 15 plants worldwide and only 2 of those facilities are in
> the
> > > > United States. It's unclear whether they manufacture lenses in either
> of
> > > > those US facilities.
> >
> > > > The fact is, the vast majority of lenses are made in Asia -- along
> with
> > > > televisions, furniture, clothing, cell phones, coffee makers,
> luggage,
> > > you
> > > > name it... and lenses have been made in Asia and Europe longer than
> the
> > > > ever-lengthening list of other products.
> >
> > > > The lenses in this case were definitely made incorrectly.
> Progressives
> > > > online are by no means a scam, but you may have better luck with the
> more
> > > > reputable stores and I'm not sure I'd do a first pair of progressives
> > > > online.
> >
> > > > - Ira
> >
> > > > On Wed, Feb 18, 2009 at 11:20 PM, Chuck Knight <
> [email protected]
> > > >wrote:
> >
> > > > > Several people at my church are wearing progressives that were
> > > purchased
> > > > > online, and have no trouble with them whatsoever. And, they were
> the
> > > > > standard lenses..not the upgraded Essilors.
> >
> > > > > The optics, the placement of the corridor, etc...it's all perfect.
> Or,
> > > > > sufficiently close to perfect that the nosepads can adjust the rest
> of
> > > the
> > > > > way.
> >
> > > > > Progressives, while a bit trickier to fit, are *definitely* NOT a
> scam,
> > > > > when purchased online.
> >
> > > > > I agree with ivm.camp -- you should contact the company and tell
> them
> > > that
> > > > > the corridor is in the wrong place, by a full 5mm. That's not
> > > attributable
> > > > > to "tolerances," that's a defect.
> >
> > > > > Many of the online retailers monitor this group. Your
> dissatisfaction
> > > may
> > > > > already be known to them.
> >
> > > > > -- Chuck Knight
> >
> > > > > On Wed, Feb 18, 2009 at 4:36 PM, ivm.camp <[email protected]>
> wrote:
> >
> > > > >> I do not think that any of these online lenses are made in the US
> and
> > > > >> most of the online companies have either no definition for
> > > > >> progressives as multifocal, or define progressives to be
> > > > >> bifocals....ZENNI for one, Glasses4U another, etc..
> >
> > > > >> You should get a full refund because the lenses are defective and
> not
> > > > >> because you wnat to return them. The scam appears to be to state
> that
> > > > >> 50% is max refund and then produce poor lenses which will be
> returned
> > > > >> so the company makes 50% on bad lenses and gets the frame/lenses
> back
> > > > >> to reuse (at least the frame).
> >
> > > > >> Progressive online SCAM!
>
> >
>
--~--~---------~--~----~------------~-------~--~----~
Check us out at the oft-updated http://www.glassyeyes.com!
You received this message because you are subscribed to the Google Groups
"GlassyEyes" group.
To post to this group, send email to [email protected]
To unsubscribe from this group, send email to
[email protected]
For more options, visit this group at
http://groups.google.com/group/glassyeyes?hl=en
-~----------~----~----~----~------~----~------~--~---
