EBD doesn't have a higher percentage of customer service issues than any of the others. There is no excuse, however, for letting something like this happen. I keep hoping that customer service will improve as the economy goes the other direction. Frankly that is what will set the winners apart.
Send me your order information directly and I'll get someone to contact you. - Ira On Apr 8, 3:15 pm, Dan <[email protected]> wrote: > It didn't start out so bad. I ordered two pairs of glasses back when > the 2-for-1 deal was going on. I was a bit irritated at the high > charges for standard coatings (like UV), but it was cheap enough. I > got a pair of glasses dyed dark for sunglasses, and another pair for > regular glasses. > > The regular glasses was where the trouble started. I tried wearing > them, but just couldn't stand them. I got really terrible distortion > around the edges. That might have been due to too high of an index > (1.67); I do wish they had more information on indexes on their site. > > Ok, no problem. They have a good guarantee, I'll send them back. I > emailed them via the contact form on their site about 3 days after I > got the glasses. And then waited. And waited. And waited. Eventually, > I emailed them again. This time I got a response, and arranged to > exchange the glasses for a different set. > > I got the new glasses in. They didn't have the horrible distortions, > so I was happy. I started to wear them, but after a few days, I > noticed they sat a little crooked on my face. I didn't worry about it > too much, but a week or so later I was cleaning them and felt a "pop". > Now they sit *really* crooked on my face. I took them to an optician, > who told me that the problem is that the lenses are too big for the > frame; i.e., they were cut improperly and don't fit right. I moved the > lens slightly within the frame while cleaning it, and it warped the > entire frame. > > So I emailed EBD via the form on their website. And waited. And > waited. Finally, a week later, I sent them a second email. They asked > for a picture, which I promptly sent. And now it's been another week > with no response. In disgust, I sent them email and told them I would > take the matter up with my credit card company if they didn't help me > fix the problem. Maybe *that* will make them respond in a timely > manner. I wish I had read the forums more thoroughly, because now I > see a lot of others have had poor customer service issues with EBD as > well. > > dan --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
