It didn't start out so bad. I ordered two pairs of glasses back when the 2-for-1 deal was going on. I was a bit irritated at the high charges for standard coatings (like UV), but it was cheap enough. I got a pair of glasses dyed dark for sunglasses, and another pair for regular glasses.
The regular glasses was where the trouble started. I tried wearing them, but just couldn't stand them. I got really terrible distortion around the edges. That might have been due to too high of an index (1.67); I do wish they had more information on indexes on their site. Ok, no problem. They have a good guarantee, I'll send them back. I emailed them via the contact form on their site about 3 days after I got the glasses. And then waited. And waited. And waited. Eventually, I emailed them again. This time I got a response, and arranged to exchange the glasses for a different set. I got the new glasses in. They didn't have the horrible distortions, so I was happy. I started to wear them, but after a few days, I noticed they sat a little crooked on my face. I didn't worry about it too much, but a week or so later I was cleaning them and felt a "pop". Now they sit *really* crooked on my face. I took them to an optician, who told me that the problem is that the lenses are too big for the frame; i.e., they were cut improperly and don't fit right. I moved the lens slightly within the frame while cleaning it, and it warped the entire frame. So I emailed EBD via the form on their website. And waited. And waited. Finally, a week later, I sent them a second email. They asked for a picture, which I promptly sent. And now it's been another week with no response. In disgust, I sent them email and told them I would take the matter up with my credit card company if they didn't help me fix the problem. Maybe *that* will make them respond in a timely manner. I wish I had read the forums more thoroughly, because now I see a lot of others have had poor customer service issues with EBD as well. dan --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
