hello everyone, i'd like to update this. Goggles4u has made things right, and has refunded my money and sent me a second pair of glasses free of charge. Apparently the reason the sunglasses never were correct was because they could not make my prescription for the specific frame (perhaps the PD couldn't be done? some technical reason.....).
But, the glasses are cute, and they work for my prescription, and for the price they are a total steal. However, whatever you do, do NOT use CCNow to pay for glasses if you order from goggles4u. I am still waiting for my refund. Every time I call they tell me they have refunded the money, until I explain that they actually haven't, and they see that it didn't go through. I have called them probably 10 times, and every time they give me a different reason they are having a difficult time giving me my refund, and they promise to call or email within a few days, and it never happens. This has been going on for 2 months. I finally had to contact my credit card company to file a dispute about it. I hope that will finally get this resolved. Thanks, Margo On Apr 6, 12:39 pm, G4u_Support <[email protected]> wrote: > Hi, > I am sorry to hear that you are not happy with the way we handled the > inquiry. We are now offering live chat during 9:00 to 5:00 EDT. One of > our live agent will help you immediately. > > Steve > > On Apr 5, 8:25 am, margo <[email protected]> wrote: > > > I am so frustrated with this business and don't know what to do. > > > On 2/4, I ordered 2 pair of glasses. One regular, one with sunglass > > lenses. (Incidentally, I had ordered the sunglasses because I was > > going on vacation, and don't have any sunglasses.) > > > Early March (about two weeks before my vacation), I receive both sets > > of glasses. However, neither of them are usable. I took them to my > > eyedoctor, who checked the prescription, and both pair were > > incorrect. > > > I contacted the establishment, and while they sent an initial email > > very quickly, it took another two weeks for them to get my order in > > the works. (Of course, meaning that there was no way I would have > > sunglasses in time for my trip.) > > > Then, about two weeks later, both replacement pair arrive. The plain > > eyeglasses are correct (enough--I didn't have them checked, but I can > > see fine out of them). However, the sunglasses are still totally > > wrong. > > > So, I wrote to them, and haven't heard a peep back. That was over a > > week ago. I emailed them again yesterday, and there has been no word. > > > I'm starting to get worried I'm just out the $50 i paid for them. But > > to me that's a LOT of money, and I can't afford to have it gone for > > nothing. > > > Any advice? --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
