i bought a pair of glasses. I didnt like it, and bought another pair. THey had 2 options: refund or replace.
I chose replace since i planned to buy another pair, and it seemed an innocent enough option. BIG MISTAKE! you can only choose replace once per order. even though i chose a new frame, that new frame still was connected to my old order. well, my glasses broke. i asked about replacement, and the online CSR said no because i already used the 'replacement' option already. but after an hour talking to her, she finally admitted that if i returned the old frames for a full refund, then place a NEW ORDER for the new frames, i would still have the replacement option. i told them they had a STUPID policy. there's NO advantage for a customer to choose replacement if he's returning glasses and getting a different pair. He just gets SHAFTED by doing this. well Eyebuydirect has lost a customer. Be WARNED! --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
