Hi, I just found your website and I’m hoping you might give me a hand.
I placed an order with 39dg.com several weeks ago and made an error entering the CYL number for the right eye. I discovered it immediately and emailed the company. They replied they would make the change. When the glasses didn’t come after a week, I called and spoke to someone about where my order was in the process and to remind them about the change to the CYL number. After several email exchanges over the next week or so, with promises that the glasses were in the lab and would be sent out that afternoon, the finally glasses came... with the wrong CYL lens and a very pointy bump on the bridge of the frame that rendered the glasses unwearable even if the lens had been correct. Booger. I then contacted the live chat service dept and was told by Vic that he would send me a return label that day and I could mail the glasses back to be replaced by a correct and non-bumpy pair. Of course, no big surprise, the mailing label never came and the live chat and phone access to a customer rep seems to be out of order. Do you have any suggestion on how best to get my money back? I’d think the whole place was a scam if I hadn’t seen so many positive testimonials on the web. Anyway, “You get what you pay for” seems to apply here. Thanks. --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
