Send me your order information and I'll get someone to straighten it out. - Ira
On Aug 20, 5:11 pm, jsvermont <[email protected]> wrote: > Hi, > > I just found your website and I’m hoping you might give me a hand. > > I placed an order with 39dg.com several weeks ago and made an error > entering the CYL number for the right eye. I discovered it immediately > and emailed the company. They replied they would make the change. When > the glasses didn’t come after a week, I called and spoke to someone > about where my order was in the process and to remind them about the > change to the CYL number. > > After several email exchanges over the next week or so, with promises > that the glasses were in the lab and would be sent out that afternoon, > the finally glasses came... with the wrong CYL lens and a very pointy > bump on the bridge of the frame that rendered the glasses unwearable > even if the lens had been correct. > > Booger. I then contacted the live chat service dept and was told by > Vic that he would send me a return label that day and I could mail the > glasses back to be replaced by a correct and non-bumpy pair. > > Of course, no big surprise, the mailing label never came and the live > chat and phone access to a customer rep seems to be out of order. > > Do you have any suggestion on how best to get my money back? > > I’d think the whole place was a scam if I hadn’t seen so many positive > testimonials on the web. > > Anyway, “You get what you pay for” seems to apply here. > > Thanks. --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
