Actually my experience with them has been the complete opposite, the fastest order to shipment of any online shop I have used !
What was the senders address of their lab on the packaging ? I did a little research and they use a large optical lab in New Delhi, India with another remote lab in the US as well http://www.iopticslab.com On Oct 19, 10:46 pm, Holy Samosa <[email protected]> wrote: > Before I share my saga, I'd like to point out that Global Eye Glasses > has an F rating with the Better Business Bureau. Wish I had known > that before I ordered. > > I sent two pairs of frames to Global Eyeglasses to have two pairs of > lenses installed, each with a drastically different prescription. The > correct frame for each prescription was clearly identified in the > order. After about 3 weeks, I received my frames with the lenses > installed into the wrong frames and SEVERE crazing (cracking in the AR > coating) on one of the lenses. Screwing up the prescription is one > thing, but when there is a nickel-sized cloud of cracking on the lens, > there is no excuse for such a defective product leaving the lab. In > addition, I'm also suspicious that premium lens I ordered was > substituted with a lesser quality lens as the premium brand's water > mark was missing from the lens. > > I sent the glasses back. Two weeks later I get en email saying that > the "correct lenses are installed". I go back and forth with their > lab manager who can't seem to give me a clear answer as to whether he > is claiming they didn't screw up the first time or if they've remedied > the problem. I eventually get him on the phone where he says he has > the glasses in his hand and has tested them to confirm the correct > prescription is installed. He reads the name of each frame and tells > me the correct prescription. He also tells me there is no cracking on > the lens. With this, I'm satisfied that they replaced the lenses and > chalk up his inability to give me a clear answer to them being > horribly unorganized in their return process. > > I receive the glasses a few days later WITH THE SAME SCREWED UP > LENSES. The prescriptions were wrong and the incredibly obvious > cracking was still there. The lab manager lied to me. There's really > no way to honestly make such a mistake, especially with regard to the > cracking. On top of everything, my wife's beautiful new Shuron frames > were now scratched. Not to mention, that this meant they had just sat > on our return for over two weeks without looking at it. > > We tried to give these guys yet another shot, but I'll spare you the > details of the back and forth. We eventually decided to dispute our > charges rather than subject our frames to them yet again. > > Given the horrible and seemingly dishonest customer service of Global > Eyeglasses, I would recommend all consumers to stay clear. --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
