Dear Mr. Borrell, First of all, we would like to apologize for the inconvenience. We would like to bring this in your knowledge that CCNOW is the payment merchant and once the charge is processed for your order amount, the status is updated as "Shipped" on their platform .This is the reason it was showing as shipped. We do understand as a consumer that it might have created some misunderstanding and we do apologize for that. Due to this inconvenience we would like to offer you something special on your next order. Please contact our Customer Support for further details.
Please feel free to contact in case of any question. Sincerely, Goggles4u Support Team On Aug 5, 11:40 pm, borrell <[email protected]> wrote: > I ordered a pair of glasses fromGoggles4Uon July 25. I received an > email confirming the order with a link to check the order status. I > checked the link a few days ago and got this information. > > Order Number: 192-14-1861 > Invoice Number: 1016155 > Order Status: Shipped > Order History: 25 Jul 2010 - Received > 31 Jul 2010 - Order Shipped > Supplier: Goggles4uEyeglasseshttp://www.Goggles4u.com > [email protected] > > Since it in now August 5 and I haven't received my glasses I went > online toGoggles4Uand went through a lengthy online chat session > with someone who told me the glasses had not been made yet but should > ship tomorrow. I questioned how this could be true considering the > information I've pasted above and was basically told repeatedly that > it was foolish of me to have assumed that this information was correct > since the link took me to the "authorized retailer" and notGoggles4U > and I should have gone to theGoggles4Uwebsite instead. > > Why send me the link to check on the order if it's going to > misrepresent the status? Why not just aim the link at the correct > place? > > I've purchased a lot of pairs of glasses through your recommendations > but I think I'm done withGoggles4Uno matter what kind of discount > they offer. > > Thanks > Neil Borrell -- Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en
