I have ordered glasses and re-lensing several times from 39dollarglasses.com and have always been very happy. However, I recently sent a pair of Moscot frames to them to be re-lensed. They received my frames on August 30, but I have not received the glasses yet. I have a thick prescription and wanted transitions progressive lenses so I wasn't worried about the time that they have had the frames. When I went to the site to check order status it says the glasses are in production and then the box underneath the order states the glasses were sent. I received two other pair of glassses in that order, but not the Moscots.
I have called several times and been placed on hold (no one ever answered)and have emailed (have not received a response). I also sent a customer service message through the live messenger, and no one responded. Should I be worried? -- Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en
