I ordered 2 pair of glasses on one order and 1 pair on a different order on 08/22/2010. They were all progressives transition and common prescriptions. I finally received the two pair on the same order after 2 emails on 09/20/2010. I was told the third pair failed inspection and would be shipped no later than Thursday of the following week. It came and went no glasses. I sent another email and received a canned answer that the glasses had failed without checking that I had been promised a delivery time after the failure. I sent another email and got a reply about a mix up and that the lab foreman was personally watching my order and it would be shipped no later than Wednesday. That was 2 weeks ago no glasses and they don't answer emails any more. What should I do?
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