I just looked up the photo of your glasses, #377212. The mount looks like
one of the Marchon airlock systems, no screws involved.
http://www.go-optic.com/framelarge.asp?id=9528&cat=DFRAMES and yet you say
there are big bolts?
Rimless, for the most part, are about lightness and invisibility. I'd be
upset, too.
Let's figure out what we're dealing with.
1) You've already contacted Zenni about your issue...but how? Email or
phone?
2) Who did you speak to?
3) And, with what attitude did you approach them? Were you pleasant to
them, or were you (understandably) belligerent?
Different people handle situations differently...it's important to know who
and what we're dealing with, for *both* ends of the conversation.
-- Chuck Knight
On Thu, May 5, 2011 at 7:31 AM, lili <[email protected]> wrote:
> Hi Paul,
>
> No, I meant where the lenses are attached to the arms and bridge. That
> really was not clear in my original post! I would love it if it was
> just a problem with the hinge screws. The issue I'm having is that the
> lenses are held in place with huge, very ugly bolt-type connectors,
> instead of being mounted like most rimless glasses (with a flat, clear
> plastic mount).
>
> I have contacted Zenni about this. I regret to say that it was not a
> pleasant experience.
>
> I will post more details here if they cannot offer a solution.
>
> Thanks!
>
> On May 5, 12:59 am, Paul <[email protected]> wrote:
> > Do you mean just the hinge screws? If so, it's possible that they used
> > the wrong screws. The thread have to fit, but the heads are large? The
> > threaded part of the screws are too long?
> >
> > It should be possible to find better screws locally, or even tell
> > Zenni you want screws the right size. That happened to me once. One of
> > the screws that held the lenses in place kept slipping a bit and
> > wouldn't hold the lens tightly. They sent me a couple of screws in the
> > mail, no charge.
>
> --
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