HR policy: Is Infy losing employee-friendly status?

Mini Joseph Tejaswi & Sujit John | TNN

Bangalore: For over a decade, Infosys has been seen by many as the epitome
of employee friendliness. That reputation has now taken a big knock. Several
measures taken over the past few months — partly an attempt to correct what
the company saw as excesses of previous years — has had many employees
seething with anger. That's reflected in hundreds of comments made in
response to articles about Infosys on the internet in recent weeks, and in
conversations TOI had with employees. Even the official internal blog is
said to have been used to convey the discontent.
   The biggest grouse relates to an HR initiative called iRace — Infosys
Role and Career Enhancement — that was rolled out last year. The initiative
was designed by consulting firm Mercer with the idea of mapping positions
with experience and skill levels. Previously, positions and promotions were
often given arbitrarily, based on an employee's bargaining strength, which
often was substantial considering jobs were aplenty. Many were given
managerial responsibilities within three to four years, often leading to
clients complaining about their lack of technology skills.
   While iRace's objective appeared laudable, it suffered in its
implementation, the worst of which was to make it applicable with
retrospective effect. Many employees were demoted on the ground that they
did not meet iRace's experience standards. So, senior project managers went
down to project managers, project managers to technical leads, some even
went down two levels.
   "Designations are so important for everybody. And if the management found
somebody good enough for a certain position earlier, how can they now say
that he is not? What makes it worse is that, all those affected were at
lower levels. Nobody in the senior delivery manager and higher positions
were affected," said an employee.
   Nandita Gurjar, global head for HR in Infosys, said about 5% of Infy's
employees would have been impacted by designation corrections and demotions.
Infy has a little more than 1 lakh employees, so that would mean about 5,000
being impacted. She also added that salaries had been protected and that 95%
of the company's employees had taken the iRace "career architecture" well.
But some employees insist that's not the case.

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