I don't think you can add a new ticket status (correct me if Im wrong). Main reason relates to ITIL prerequisites...
But maybe there's a ticket status you don't use at all!? If so, you can use a plugin to just rename it! Envoyé de mon iPhone Le 29 déc. 2012 à 00:31, Gustav González <xting...@gmail.com> a écrit : > Hi again! > > Right now I am studying the GLPI source code and the database schema, > trying to understand the most I can about the architecture. > > One of the requirements for the project I'm working on is this: > - To include a new state for the tickets called: "Waiting for external > consultant" > > I have been looking for documentation about how to add a new status item > either from the interface or from the source or from the database with no luck > yet. > > I really appreciate any hint about it. Thank you! > > -- > ============================ > Gustav Gonzalez > xting...@gmail.com > ============================ > _______________________________________________ > Glpi-dev mailing list > Glpi-dev@gna.org > https://mail.gna.org/listinfo/glpi-dev
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