On Sun, Sep 6, 2015 at 7:38 AM, || ΣΖΟ || <[email protected]> wrote:
> And if you do search for 'gmail support' do you then find any real support? > Where you can ask a real question to a real person? > > All the links I get send you around in circles. > Well there's a difference. I don't search for support. I click the gear icon and support is right there. Why would I bother to go searching for help when it's two clicks away? Also, for your reference, I've used the feedback link a few times, once at least to suggest a new feature (which appeared within 3 weeks); and at least once for a login problem (which disappeared in two days). None of the times have I ever gotten a response, nor have I asked for one. I calmly and politely explained my problem, or suggestion, and simply asked that it get fixed... and it did. So you really think that someone who is pissed and looking for support for > a long time will even bother to search for and read a whole page of yadda > yadda? > Really? Sure the rules where there, I never came across them, I didn't > even know there where rules. > When you first joined the group, the main group page ( https://groups.google.com/forum/#!forum/gmail-users) had the tagline you were told about at the top, and the very first post at the top of the list is the rules. Even if you've used e-mail ever since signing up for the group, the visit to the group page and registration request had to happen first. > And ok they are now a great thing to put me in a corner. > With many BILLIONS of ads in all those hundreds of millions of Gmail > accounts there sure will be a budget for support. > And the ads are not the only thing google uses to monetise on its users. > So I'm sorry, I don't agree. With all the 'automated self support' they > offer there for sure should be room for questions that the support system > didn't cover.... > > With all the money and technology that google has in house you don't have > to make an excuse for them to not being able to do this and use money as a > reason. $5/month is just fee to remove ads distractions. So they should > be just as happy with the money they now make with the ads in the accounts. > Having run a helpdesk in the US before, I think you're seriously overvaluing the monetization of your data that Google is doing, or undervaluing the helpdesk support. > But ok, you made your point. Though I do hope that somehow google looks > into this and finds a decent solution. > Even Chinese websites have better support... It's also a mess, but they at > least managed to offer real support. Even for non critical questions. > Again, you've been told multiple times. If your intent is to get Google to look into this, you'll have to take your missive elsewhere. Of the 20K+ accounts in this forum, exactly 0 end in google.com. You'll get no satisfaction from posting here and expecting Google to notice. > Now don't say that manpower is cheaper there... :-) It is, but that's > not the point. > | > On Sat, Sep 5, 2015 at 9:42 PM, Marko Vukovic <[email protected]> > wrote: > >> >> On Sat, Sep 5, 2015 at 1:59 AM, || ΣΖΟ || <[email protected]> wrote: >> >>> I'm no longer pissed, but Google still has room for improvements. >>> It is not my fault that google has a lax approch when it comes to >>> support. For that reason I landed in the wrong forum... >>> >> >> I don't know how you managed that, if I do a Google search for 'gmail >> support', I do not get this group in the results, at all. >> >> >>> Sorry to be a burden, but i'm certainly not the last who will end up >>> here by 'accident' >>> And also not the last one who is going to be pissed ... >>> >>> I agree you can't help it either. but Google can... So lets hope that >>> google reads along and looks for a solution so that other people don't HAVE >>> to drop in by accident, pissed, cursing and ranting. >>> >> >> I have been on this list for some years now, nobody has just dropped in >> here by accident doing that. >> >> >> I have not noticed any tagline, but ok again, it was there somewhere. >>> And in my email it is not. >>> >> >> You might want to look at the list rules too. >> https://groups.google.com/forum/#!topic/gmail-users/qxjXDb5zpP4 >> >> >>> So, it this issue was some kind of attack, then the person who did it >>> had a bit of a succes... But it would have been cooler if that person >>> would have send me an email. Now I still don't know why it happened. And i >>> could then have looked to solve the problem. >>> Just like Google could have solved something if they would have been >>> more easy to reach. (May I call that evil?) >>> >> >> It's pretty simple. With hundreds of millions of free Gmail users, >> there is no way to offer direct support. >> For $5/month, you get direct support and no ads. I don't think that's >> too unreasonable. >> >> -- >> Marko >> >> -- >> You received this message because you are subscribed to a topic in the >> Google Groups "Gmail-Users" group. >> To unsubscribe from this topic, visit >> https://groups.google.com/d/topic/gmail-users/fOm0jXq5CHQ/unsubscribe. >> To unsubscribe from this group and all its topics, send an email to >> [email protected]. >> To post to this group, send email to [email protected]. >> Visit this group at http://groups.google.com/group/gmail-users. >> For more options, visit https://groups.google.com/d/optout. >> > > -- > You received this message because you are subscribed to the Google Groups > "Gmail-Users" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/gmail-users. > For more options, visit https://groups.google.com/d/optout. > -- You received this message because you are subscribed to the Google Groups "Gmail-Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/gmail-users. For more options, visit https://groups.google.com/d/optout.
