I have seen speculation that if you immediately delete messages labeled as spam, the filters may not be able to learn it properly. ever since then, I never delete anything with the spam label. When I check mail marked as spam for false positives, I just mark as read everything I have checked. It sounds like you might be experiencing confirmation of that speculation. I suggest stop deleting what you mark as spam. If that makes no difference, then I would suggest using the Help function to contact Google to report the issue. But it is quicker and easier to try this first.
On Sat, Apr 2, 2016 at 1:00 AM, Christine Skarbek <cskar...@gmail.com> wrote: > repeatedly, i have received some vicious looking emails from > dnjvan...@aol.com and have marked every one of them as spam and deleted > them as spam in the spam box. yet, i keep getting dnjvan...@aol.com > emails in my inbox. this has been happening every day for the last 3 > days. all my marking it as spam has done nothing to keep it from my > inbox. what is going on please? > -- You received this message because you are subscribed to the Google Groups "Gmail-Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to gmail-users+unsubscr...@googlegroups.com. To post to this group, send email to gmail-users@googlegroups.com. Visit this group at https://groups.google.com/group/gmail-users. For more options, visit https://groups.google.com/d/optout.