Hi Andy,

I use the same system of star, reply, and archive. I do not have 
disappearing emails. I would suggest doing a security review and seeing 
what services have access to your GMail.

If you have POP access enabled and you have an email client set to only 
fetch important emails you might find that the 3rd party app is fetching 
the mail and deleting it on the server. You can set POP access to always 
keep GMail's copy in GMail Settings -> Forwarding and POP/IMAP -> POP 
Download -> 2. When messages are accessed with POP. The dropdown has a 
couple of options, one of which is "keep GMail's copy in the Inbox". That 
option makes GMail ignore the delete command from email clients.

You could still end up with deleted emails if you have Apps Scripts or 
something running on your GMail. Best option is the Security Review to see 
what apps have access to your email.

My emails in GMail go back to 2004, I've had two problems with lost data, 
one was that I hit my storage limits and some of the mails I was expecting 
never came through, and the other is that I cannot access some of my old 
attachments via the GMail web interface because they are marked as 
"unsafe". However even those are accessible for me if I use an external 
email client.

Hope this gives you some way of tracking down the issue.

Kind regards,
Rory


On Wednesday, 19 July 2017 21:31:50 UTC+2, Andy wrote:
>
> When I have a message I want to reply to later, typically I "star" the 
> message and leave it in the Inbox (don't Archive it yet).
>
> Once I've replied to it, I remove the star and archive that conversation.
>
> Everyone has their own work flow that appeals to them.  Gmail gives us 
> lots of tools to make this work.
>
> Over time we have seen many people who didn't understand how the Inbox 
> (and Archive) worked.  Some of them kept ALL their messages in their Inbox 
> because they were afraid that Archiving them would make them inaccessible 
> (it doesn't!), and then they complained that their Inbox was cluttered.  
> Some complained that messages never went away from their Inbox even after 
> they read them.  Me, I find the Inbox most useful for keeping anything that 
> I know I want to get back to, in the next few days.  Everything else gets 
> removed from the Inbox, but NOT deleted because I know there is a chance -- 
> even a slim one -- that I might want to find it again, perhaps 6 months 
> from now.  If it's truly unnecessary (a complete duplicate of another 
> message), then I might delete it.
>
> Andy
>
>
>

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