On Wed, 28 Jun 2000, Paul Lussier wrote:
> In a message dated: Tue, 27 Jun 2000 20:04:15 EDT
> Derek Martin said:
>
> >Man, I'd really like to agree with that, but you must consider that a
> >large chunk of those got it with their (commercial) operating system, and
> >bought support contracts for said, making support for sendmail available
> >by default.
>
> True, they did get with their commercial Unix, and therefore get support for
> it by default, but consider that most of the commercial Unix vendors sell
> disproportionately more hardware support contracts than sw support contracts.
> Most shops running sendmail very well may have a support contract for their
> commercial system, but I'm willing to bet it doesn't cover OS support or
> sendmail. And even if they did have a sw support contract that covered
> sendmail (most likely because management made them), how often is it used?
> Ever call Sun/DEC/HP tech support? If you're having a crisis, they're the
> least likely to help you quickly! So it all comes down to having the
> expertise in-house, and "doing it yourself".
>
Actually, it can support the OS & SW that DEC/HP provide. At my last
job, we had contracts with both (DEC, not Compaq), with a guarenteed
time response. We had dedicated people to support us (probably also
to others, but if we had a problem, these were the guys that came
out). They actually would sit at our site, doing the debug / patch,
while on-line with DEC/HP. And it did cover any SW that they
provided. It also covered support to the other SW vendors (i.e. if
the application had a problem, DEC/HP would provide whatever support
was needed to make certain the problem was fixed, including debugging
kernals, strace, etc). Note that this was NOT CHEAP. It was also a
separate contract from the HW contract.
jeff
------------------------------------------------------------------------
Jeffry Smith Technical Sales Consultant Mission Critical Linux
[EMAIL PROTECTED] phone:603.930.9379 fax:978.446.9470
------------------------------------------------------------------------
Thought for today: The cost of feathers has risen, even down is up!
**********************************************************
To unsubscribe from this list, send mail to
[EMAIL PROTECTED] with the following text in the
*body* (*not* the subject line) of the letter:
unsubscribe gnhlug
**********************************************************
