Paul Lussier wrote:
> IMO, if more comapanies did that, more customers would trust the companies
> they do business with. There's nothing wrong in admitting that your product
> falls short. If it's important enough, then the answer should be "This is a
> problem, and we are working on fixing it." Or at least come out and say
> something like "Yeah, we know about that, but we not enough people have
> complained to make it a priority yet."
This is Cisco's standard answer. "We know about the bug, and it will be
fixed in the next release". It's extremely annoying to hear over and
over again, but for the most part, when the next release is available,
that bug is fixed. There are a whole bunch of *NEW* bugs, but the old
ones are gone ;-)
Kenny
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