On Mon, 29 Jan 2001, Tony Lambiris wrote:
> I feel sorry for the businesses who rely alot on reselling their DSL.
We're less worried about the reseller business than we are our customers'
(and our own) Internet connections. We are basically a service company; while
the income from selling DSL is nice, we are more concerned with making sure
our customers have what they need. We'd rather have the DSL income than not,
of course. But we're seriously wondering about the entire market right now,
and whether we can, in good faith, recommend a DSL feed when it seems like all
the providers are dropping like flies.
> I know I was considering to purchase DSL from them (before they announced
> they were closing up shop), but now I'm having second thoughts about the
> whole situation.
Well, right up until last week, I had been very happy with the Vitts DSL
feed I have at my house. It never went down and always delivered the promised
speed. Vitts was also the only DSL provider who actually managed to get a
line out to my house, despite me being a good 10-15 miles from the CO.
Everyone else I asked said I was too far. But going out of business tends to
put a damper on customer service, I've noticed, so I'm not exactly too
thrilled about this myself.
On Mon, 29 Jan 2001, Bayard Coolidge USG ZKO3-3/S20 wrote:
> Apparently, Vitts is trying to convince their current customers to stop
> looking into switching to another vendor and trying to scrape up new
> customers as well. Given the sad state of xDSL in New Hampshire thanks to
> Veridont's incompetency, this will be a daunting task, IMNSHO.
Indeed. Vitts seemed to be doing a fairly good job of covering NH (maybe
that is why they have money trouble -- too much investment in areas without a
customer base to give a good return?), but now everything has changed. I'm
not sure how we can convince people to sign-on with their service when they
are having such obvious financial difficulties.
It really is unfortunate -- DSL seemed like a really Good Thing for small-
and medium-sized businesses who could really benefit from a reliable,
high-speed Internet connection, but could not afford a conventional
leased-line solution. Even home users for whom cable Internet is unavailable
and/or unsuited would benefit. But if nobody is willing to fund the ventures,
then we're back dealing with The Phone Company again.
:-(
--
Ben Scott <[EMAIL PROTECTED]>
Net Technologies, Inc. <http://www.ntisys.com>
Voice: (800)905-3049 x18 Fax: (978)499-7839
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