Michael O'Donnell wrote:
>
> I've been pestering Mr. Gelinas about this privately
> for some time and no, we cannot simply substitute
> attbi.com for mediaone.net because a 1:1 mapping was
> not possible due to duplicates in the two domains.
>
> Any AT&T customer who hasn't taken responsibility for
> effecting the necessary changes by now despite the
> months-long barrage of email, phone and postal notices
> from AT&T has effectively elected to be unsubscribed.
Maybe, but I would use the "elected" word VERY carefully
here... I know of a few users who are still on the very
edge of even knowing how to turn their system on.
I had to help a family change over last week when they
became totally confused by the crap AT&T wrote (both the
instructions and software). They eventually downloaded
the "conversion software", but it didn't work as
advertised so it was a double whammy for them. I'll bet
there are more than a few customers out there who had no
clue as to what AT&T told them to do and never figured
out what to do (and those that finally did figure out
the instructions may have run into complications due to
the software's "assumption" that M$ was the only supplier
of browser/email tools to be ported/supported).
Oh yes, before suggesting they should have called tech
support, they did, and eventually gave up - then my phone
rang...
In other words, another SNAFU (complements of AT&T)!
dlr
>
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